Kitchener, Canada
2960 Kingsway Dr
$$
+15198934442
N/A
I am incredibly disappointed with this store. I spend quite a bit of money at Aldo and have been buying shoes from them for 20 years. I tried to assist my friend who is getting married and was having an engagement photoshoot. I purchased three pairs of heels from the Kitchener Fairview Mall location and was very upfront about what I was doing when I was there. My friend tried all three shoes, one pair didn't even fit on her feet and the other two were tight so she walked around her house with them to see if they would be okay to wear for a few hours. Never once outside. Less than two weeks after purchase I went to return them and the manager refused to return them. She said they looked worn when they 100% were never once worn outside of my friends house. ALDO shoes are not cheap and now I have 250 worth of shoes that I can do anything with!!! She claimed "I can't sell these" when the shoes themselves looked perfect, with the exception of a couple marks on the bottom of the shoe from wearing them inside. Not even the heel had any mark on it. Shame on you ALDO Kitchener. Update: I've already spoken to your customer service call centre and they emailed the Regional Director and I have not heard anything back. I was told 24/48 hours and that was over 1 week ago.
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Very much enjoyed this store. Lovely jewellery, hats and scarves at 50% off. I got lots of Christmas presents there.
Nice place. I purchased a shoes from here. Staff was helpful and supportive. But one thing that they told me I will get my e-receipt. But I didn't receive it. If you help me in any way that will be appreciated. Thank you....
Great place. Got the right shoes. Staff was very helpful with the selection.
Very bad customer service by the lady at the desk. She was not all polite and pleasant to us.
The manager here is so rude, very inhuman. I wonder who put her in the customer service. Hated the visit.
Employees were great!
Love the products! The staff unfortunately were not pleasant. Very rude, and unprofessional! Did not help me at all. Will be shopping online from now on. Don't need to go into the store to get treated poorly. :(
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