Kitchener, Canada
720 Westmount Rd E
$$$
+1 5192081185
N/A
DeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Kids' menu
Been here a few times before and service was subpar, but recently service has really improved due to one of their employees who is extremely diligent. Customer service has been great and even the meals always come out hot and good. If they make mistakes they own up to it and offer reasonable compensation. Its not perfect but they are human too. Thanks for your help Mathew
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At this location the ice cream always test good ‼️
I ordered through Uber eats and am terribly disappointed. The drink was missing from the combo, the dipping sauce from my order of chicken strips was missing, and my upgrade to a large fry was laughable. Then to top it off instead of spoons for our Blizzards we were given straws.
Second time coming to this location and the experience was quite terrible. We called ahead to ask if they had “Honey BBQ Chicken”, we were told they had it and responded with “we will definitely be coming in to get some”. We arrived to an empty store with the only 2 other customers present during our order, buying cakes and quickly exiting. After we ordered and were waiting for the food we were told “I just checked the fridge and we don’t have Honey BBQ Chicken”. So the only thing we came to the restaurant for and the item we asked for ahead of time was unavailable. On top of that the toppings in our blizzard were wrong as well. The staff asked if we wanted our ice cream at the same time as the food which was appreciated however, they forgot to make the ice cream and handed me the food without any notice of the mistake. The staff remedied this by making it however as stated before they got the blizzard wrong. The staff also offered coupons which was appreciated but ultimately does not remedy our experience at all. It was incredibly disappointing that after a call ahead to check if an item was available that it is in fact not. Completely disappointed with this location.
Great experience. Shoutout to Brandon for his amazing customer service
Deli
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