Kitchener, Canada
275 Gage Ave unit 1
N/A
+1 8336221570
Wheelchair-accessible entrance
The driver delivered the wrong package. No big deal. Called the office and they contacted the driver. Driver called me and argued that he delivered the right package. When I insisted it wasn't my name or address on the package he wanted me to drive to a coffee shop to get my package. I refused. He then showed up at my door and when I gave him the package he argued again that it was the right one. He finally realized he had the wrong package and started looking through his mini van for mine. 10 minutes later he found it. I've stopped doing business with the company that hires them because of their poor service. The package tracking doesn't work either
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I worked as 3PL Frieght broker, never would I use this company. Unreliable and as per a few other reviews drivers make a habit of not showing up to the delivery location and marking it down as nobody was home. Call and all they say is it will be delivered tomorrow....If you value your customers and their satisfaction don't use this company. I also put in a complaint with the company I bought product from regarding their very unprofessional courier they are using......
Attempted delivery and scanned back into the warehouse 1 minute later. No delivery attempt was made and they acknowledged this. I asked if I could pick up the item, have it brought back over or delivered to my residence with no luck. They want me to wait another day and hope that the driver is competent to make the delivery this time. It is unacceptable when a company this size makes an error that they have no means of correcting it immediately as that is what counts. Errors happen everyday but your service is gauged on how this is corrected. Obviously by the lack of corrective action this company feels that they don't need to make corrections. Hopefully enough people complain to Amazon as this is the only way they will improve.
Such quick delivery! Ordered yesterday and got it today by 12:30! Exactly as described and so pretty!! I ordered the chakra bracelet gems!
Thank you for the service, reliable and fast !!! I will like to say the Customer service person name ho help me today, but i don't have it , anyway, 5 star for her
Received a failed delivery attempt notice after not having a delivery attempt (I was home all day), called customer service and was told they would reattempt delivery later in the evening, 3 hours with no delivery later I called again and was told the package was returned to the warehouse instead of being delivered and there's nothing more they could do. This is not the first time they've lied about failing a delivery attempt or delivering my packages to the wrong place. They also once foraged a signature on a package requiring a signature and left it at my neighbours door...
Sunny was great and was willing to deliver the package at the end of his shift when he had already attempted to deliver earlier in the day. Very kind of him.
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