Knoxville, United States
6631 Clinton Hwy
N/A
+18658590856
This has to be the best customer service experience I have ever had! Upon entering the store there were several people waiting but they soon had all available staff out helping all of the customers! I was able to bring them my iPhone 6 and they were able to beat Apple's pricing by nearly 30!! The manager was manning the register and he was working just as hard as the rest of them to help everyone and he was super nice and friendly! The parts seem to be of great quality as well, my iPhone looks like it came right out of the box brand new! AND they have a LIFETIME WARRANTY for all the installed parts! They told me if I ever have any problems with the part as long as I didn't break it that it was covered under warranty and they would replace it for FREE!!! This is SUCH a better alternative to making insurance claims, I was able to keep all the information on my phone like contacts and pictures and all of my work info. Insurance couldn't do that for me PLUS I would have had to wait at least 36 hours to get another phone from insurance but with CPR North Knox I was in and out with my phone fixed perfectly in an hour and a half!! WOW!!! GREAT JOB GUYS!! KEEP UP THE STUPENDOUS WORK!!!
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I went for a cracked screen and they helped me right away. My phone was good as new in just an hour! The price was not bad either, about the same as any other place and having it done so fast is worth it to me. No problems for me, so I don't have anything negative.
I love the store. The staff working at there are very nice and professional! The price is reasonable too. I have a locked phone sprint couldn't unlock. The staff at CPR unlocked it for me and didn't charge me anything. Absolutely recommend it if you need to fix your phone.
The staff at CPR on Clinton highway are courteous, knowledgeable and their branch is probably the most reasonably priced near Knoxville. Out of the five businesses I got quotes from, CPR beat the price of the other cheapest option by at least 30.00 for screen repairs on both phones I brought them. They had to keep one of my phones for a couple days longer than they planned but gave me a loaner so I could keep in touch at no extra charge. They also repaired the body of my phone for just the price of my screen replacement. They're a solid group, who delivered the service they offered and then some. I plan on bringing any repairs I need on any of my devices to them based on this awesome experience.
If you buy your own screen from elsewhere you'll save yourself a few bucks: I bought one for my LG G Flex for 75, and this place woulda charged me 100 easy. There was also the 75 labor. I left it overnight and they were right on time in the morning, perfect work and all. Now, this place gets five stars because it is a royal pain in the butt to replace a phone with a curved screen without damaging it further. Look it up; I'm not kidding.
I went to get an estimate for repair. They looked and estimated a cost. I decided it would be best to get another phone. They showed a phone in the showcase and said it was new. I agreed to get the phone and upon inspecting phone discovered it wasn't new at all (scratches, rubs, and dust/dirt in ports). Take much caution before agreeing to purchase or repair from this group of "specialists". I suppose they might be specialist but it may not be in repairing phones.
I had the charging port replaced on my IPhone here. Got it fixed for 60. Apple was going to charge me 150. Was worth every bit of 60 and it was ready before the time promised! I would definitely go here again if needed!
I have had 3 phones now fixed by the team here off Clinton Hwy. All three have come back good and worked appropriately. Prices are fair with what they need to do. I am an IT person, but don't have the heat guns, magnifying capabilities, and micro saudering kit/tools to use for my own use..nor the environment, so I figured I would outsource these to them. Lifetime warranty on any issue other than personal damage to the screen..most anywhere else that is 90 days. The only reason I give 4 stars instead of 5 is due to some punctuality of over-promising at times with timeliness. The staff, however, is courteous and does a good job.
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