Knoxville, United States
11428 Kingston Pike
$$
+1 8656717701
N/A
On my most recent visit I had them dry-clean a comforter and a short coat. Both items were cleaned very satisfactorily. In the recent past they replaced a long zipper in a winter jacket and I was quite pleased with their work.
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I brought clothing to be dry cleaned, then during COVID -19 precautions and sequestering at home, I forgot to pick up my cleaning—for 7 months! An employee called me to remind me of my cleaning being there so I could make arrangements to pick it up. I appreciated very much their excellent cleaning service as well as their going out of their way to call when I forgot to pick up my order.
They did a great job cleaning my boys’ sport coats, but on top of that everyone was very friendly. They even wrote me a handwritten letter since it was my first time using their business. I will for sure continue taking my dry cleaning there.
Prestige always provides high-quality services. They could improve their overall service, however, by contacting customers when items are ready for pick-up, rather than leaving the burden of following up with the customer. I’ve used Prestige a few times and while i’m happy to let them take as long as they need to turn things around, I think it would be reasonable that they call, email, or text to notify a customer that their item is ready to be picked up.
I had purchased real leather straps to replace the shoulder straps on a favorite tote bag. Because I was unsure my own sewing machine could handle this repair I brought the job to Prestige Cleaners. They were very professional and handled the job well with no surprises. In fact, I was called by their cobbler who confirmed what he could and could not do. Job was done in a timely manner. I'm very pleased.
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