Knoxville, United States
7327 Oak Ridge Hwy
N/A
+1 8654741511
Gerald and Ben ( owners ) are great. Employees are hard working and efficient. Will definitely keep.
like
The website states \We do not charge a dispatch fee for our team to come out and look at the issue.\ I called because the fan on my HVAC wasn't working properly. The tech came out and looked and confirmed that it was in fact the fan. He stated that they had \straightforward\ pricing and that it would be 762 unless we signed up for a monthly service that varied from 18-40 per month. That threw me off guard as I didn't know I would be sold a subscription service and that the procedure would be so expensive to install a 100 part. I told him that I would have to think about it. He packs his tools and then comes back and knocks on the door saying we owe him 85. I asked for what and he replied, \To come and look at the problem.\ Which the website stated would be free. So a dispatch fee is just them driving to your home, getting out of the truck and simply looking at the issue. Not saying anything about it just looking. If they tell you what is wrong with it then they charge the 85. Also, here is what they will show you and expect you to make a decision on in minutes. Look over this before you call them so you can be an informed consumer and not have to pay 85 over semantics.
We had Rocky Top put in a new gas furnace/AC. Everyone there is really nice, and we have no problem with the work done. But when the weather turned cold, we noticed that the air didn't come out warm like we're used to, so we called our salesperson. She said she could get a guy to come out and take a look. I assumed it was just a post-installation visit--she didn't tell us it was going to cost us 85, just to find out that the newer 2-stage furnaces don't blow out as warm air as older furnaces do. Then they quoted us a very pricy maintenance program so we wouldn't have to pay 85 the next time. I think we'll find another company to call. UPDATE: We received our refund, so I'm changing review to 4 stars. I talked to two girls in the office about this issue--I wish it hadn't taken a Google review to get it taken care of.
Called for a price quote on a draft motor being replaced. This issue was known because I had another company come and diagnose it earlier that day. Rocky top refused to quote with out sending their own tech to diagnose.. sorry rocky top, I’m not going to pay a dispatch/diagnostic fee for you to tell me what I already know. Don’t play games with your customers, just give me a quote. Ended up using Merritt.
Honest! Fast! Dependable!
Deli
The best companies in the category 'Deli'