Knoxville, United States
7600-H KINGSTON PK, WEST TOWN MALL
N/A
+18656947295
Super nice staff and great service! Love the fact I can walk the mall and do my shopping while waiting for my car to be serviced. Great priced Oil Changes, especially if you take a glance to see if they have any special offers!
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Said they run with a “skeleton crew” on Sunday which is great because no one has car problems on Sunday either. Said it’d take 3-4 hours to get a flat fixed. Made no effort to work a 10 minute job in for someone who bought their tires from them.
Review is based on service, not parts or tires. Visited here trying to buy some hitch accessories and staff make no effort to help or even let me pay! Seemed more interested in chatting with other employees and moving at a snail's pace. Had a very limited selection of accessories.
Completely dishonest and trust worthy. They tried telling me conventional oil would destroy my car as well as telling me my battery was bad and needed replaced. Of course I had it tested at the auto parts store... nothing wrong with it. These guys will lie to you right in front of your face and take advantage of you if you don't know much about car maintenance.
No waiting. Courteous. Good parking.
Disappointed. I made an appointment for 4 pm for rotation/balance of tires and an alignment. We had to wait on our vehicle for 2 1/2 hours. When I made the appointment, I requested that Sears perform a couple of additional checks on the vehicle and please put it on the work order. The Sears rep said he would put in on the work order and would take care of it. They did not address either item. We had been there so long that I did not want to stay longer for this to be handled. I will definitely find another auto center and never return to Sears Auto Center on Kingston Pike.
This place has the WORST customer service available. I dropped my car off for an Oil change. He was rolled his eyes when I asked what kind of oil was used and replied, "the regular kind". Huh, last I remember there are many variations. They said they would get working on it right away. An hour later when I returned they hadn't pulled it in even though 2 mechanics were outside smoking with no other cars in the their auto bays. When I asked why they hadn't started they shrugged and pulled it in. Horrible place.
Scammer alert! My daughter took her car there for a Groupon oil change. They said the car was too dangerous to drive, and they wouldn't change the oil. They diagnosed a blown head gasket and showed me oil all over the power steering pump and a big puddle on the shop floor saying the pump was shot and needed to be replaced immediately. Nothing serious was wrong with her car. The power steering is not leaking. The head gasket is fine. They are predators, beware.
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