Knoxville, United States
2607 Sutherland Ave
N/A
+1 8655250597
I had a breakdown and needed towed more than 40 miles on a weekend night. The person I talked to on the phone and the driver were courteous and professional. Price I was told on the phone was same price I paid at pickup. My Jeep was handled well throughout the process. They also had no problem accepting a card. I have no complaint whatsoever with their tow service. It was great for me!
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I am reviewing as an employee. I understand that a lot of people that we meet are in stressful circumstances. But, we are just as stressed as you are about most situations. If you are parking somewhere that you are not sure it is okay to park at, I would say it isn't. If we are contracted to tow your vehicle from a said private property, it is not our fault you decided to do so. If you come into our office to get a Illegally Parked Vehicle, it will go by smoothly as long as you are respectful. Take responsibility for your actions and words. Show that you have self respect and give others respect as well. Be the bigger person and do not cuss when you call, we know how to hang up the phone. Then you will have to \eat crow\ when you decide to call back, or arrive to retrieve your vehicle. There is a fee for IP tows. Yes, it is a cash process. No, we will not give discounts. No, we do not keep money available for change (for safety reasons). Should you find yourself in this situation and calling the offices, please listen closely to the instructions given to you by the person on the phone. It will make your unpleasant experience go by much faster. We have several repeat customers for our normal tow services. We take pride in our employees' courteous and professional attitudes. We look forward to serve you should the occasion arise that you need any type of roadside assistance. \Call Moons
Seriously the best wrecker company out there! The driver got to my brother promptly, and helped him with his truck. We originally arranged for a tow to a dealer, but the driver used his knowledge to diagnose the problem. He got the truck started and followed us to autozone for a new battery. I will never use anyone else. Austin and Vincent seriously saved our night. Thank you so much Joe for having great people that work for you!
Changed location mid towe, they handled it with no problem.
My husband broke down due to an axle breaking just 2 or 3 blocks from our home. They made it out quick to our end of town and Sonny was very nice and helpful. Thank you all for your help and promptness.
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