Koloa, United States
2700 Ke Alaula St B
N/A
+1 8882928358
Relative to the level at which this property markets itself, the service offering is horrendous. A couple examples that are illustrative of the entire experience: - We arrived on Sunday at 4P and they neglected to mention that they were disappearing at 5P and then closed on Monday. What 5-star resort doesn't have staff available 24/7? Since we were doing the quarantine program, we couldn't leave to get food. By the time we could eat, it was 2P pacific time (where we came, luckily didn't come from east coast). - I had wanted to play golf on the visit and they were so wildly unhelpful and restrictive that the best I was able to achieve was 9 holes in the rain. I'm staying on the property in a private home after our visit, but that's not good enough and they weren't willing to offer me the ability to play after our check-out. - There were more broken or dated items in our cottage than you would normally expect. Dryer was ancient, stove broken, window shade broken. All the TVs/sound system 20 years old. The only reason I write 2 stars is because the property is lovely, but the service level is so aggressively bad that it dampened the whole visit. They'd make excuses about Covid protocols, as an example, but they were really hollow.
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Always a luxury visiting here. 6 years ago we discovered this amazing place. Been back for our 4th visit.
most perfect vacation experience ever. keeps us coming back year after year.
I booked a three bedroom house right off of the green on the 4th hole - it was great. Everything was first class from the moment you check in. The grounds are beautiful and the restaurants and pools are excellent. Very easy to get into town. You can see the spouting horn from the club house while you are enjoying a Mai-tai. Usually stay at the grand Hyatt - but plan to stay here from now on.
If anybody is trying to find good deals for hotels visit HotelBuIIy. com booked a hotel on there and they had the best rates anywhere! Exceptional property with family oriented and professional services. The cottages are wonderful for families and have every amenity. The spa is exceptional and everything you need for a comfortable experience. Quiet and not touristy for a Hawaii property. Our family would return.
I enjoyed my time here. We stayed in a 4 bedroom villa, which was well-appointed and felt luxurious but still relaxing. The club itself has an excellent gym facility and some interesting classes. The spa was lovely. The restaurant was delicious and service was mostly good, but staff could stand to be more attentive. We enjoyed almost daily walks to the farm and surrounding trails. I did not golf, but my husband did say the course was phenomenal and well-maintained. We will definitely stay here again. My only qualm is the cleaning staff; we had to call on more than one occasion as they forgot to clean rooms or empty trash or left cleaning items behind. Other than that, an excellent stay at the Lodge at Kukui’ula.
It is AMAZING!!!! Sooooo nice
Simply incredible. Amazing staff, beautiful location and amenities that are second to none.
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