Kos, Greece
Arrival Hall
N/A
+30 2242440109
I am writing to complain about the no show of the agent for my booking today. I booked thru Car Jet online dont even bother using this company they are a complete scam. I arrived at Kos airport to at 15:45 to collect my car from Sixt car hire company. When i got to the office Sixt car hire office was closed and the shutters down. I spoke to the sales agent at the company Advance bookings and she said the sales girl for Sixt was probably on her way. I waited for 25 minutes and was approached by the salesman for Avis who offered to ring the Sales woman from Sixt rental. It was clear that the Sixt agent had no idea about my booking and i was told the sales agent was on her way. 16:40pm and still no sign of the Sales rep. I asked the Avis Rep to call the Sixt Rep and tell her i wasn't happy with the lack of service and not to bother coming to the office. I then proceeded to walk 15km to Kardamena and tried to cancel the booking and payment when i got home only to be told by Carjet NO REFUNDS!! In the time i was at the airport i received no calls or contact from Sixt to explain why the office wasnt open and no one their to greet me with a vehicle that i had booked. This could all be down to Jet Car of course but if Sixt Company is going to let them use their name, company image and branding and booking system they should carry the blame to. Overall the worst experience i have ever had with an online car hire booking. DO NOT USE EVER
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Worst experience ever! Intransparent prices and hidden cost led to an unexpected increase by plus 70% of the original car hire cost. Although I made sure to add all insurances. Cant help to feel ripped of. So if you want to start your holiday with a massive upset I can definitely recommend Sixt.
Αριστα, το καλύτερο γραφείο (τμημα) της sixt που εχω γνωρίσει απο Προσωπικο πρωτίστως αλλα και αυτοκινητο. Συνίσταται με κλειστα μάτια.
Professionalità eccellente Disponibili e pronti nel risolvere eventuali problemi Servizio eccellente anche nella riconsegna in luoghi diversi dall’aeroporto Auto pulita e nuova Consigliato
Das vorab reservierte Auto konnten wir pünktlich in Empfang nehmen. Der Service am Schalter war äußerst freundlich und kompetent, die Fahrzeugübergabe war, bei unserer Flugzeitverschiebung von fast zwei Stunden, ebenso völlig problemlos. Die sehr hilfsbereite Mitarbeiterin stand uns mit Rat und Tat auch am Feiertag zu Seite. Tolles Personal, immer professionell, immer hilfsbereit, die nette junge Frau macht wirklich einen perfekten Job. Vielen Dank!!
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