Citizens Bank

Alex Alkons

I became a member due to a promotional offer. There were several hoops I had to jump through to get the full bonus. I completed them as described to me by multiple individuals within citizens Bank. Only to find they disqualified me for half of it on a technicality. As friendly as the staff is in Kutztown they wouldn’t fight for me to make it right even though the offer was completed in good faith. I was lied to by multiple members of their call center staff, either that, or they didn’t know what they were talking about. The money I did qualify for was paid late and took several phone calls to make happen. Even there emails back to me had their own phone number incorrect. Take your money someplace else with an organization you can trust. I will be closing my account and do not recommend citizens Bank.

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