København, Denmark
Bernstorffsgade 16-22
N/A
+45 70131415
Horrible staff! They do not respect themselves, as the representitive maybe the one offering first impression to the world of this Country, they have bad attitude, they dun wanna tell you the train schedule or which platform but go look up to the screen yourself. We have been here 3 times to buy tickets cross countries and to the nearby city. The staff here didnt want to say a single word to you. Unfortunately we were in counter no.2 for 3 times, different staff, same attitude. Disappointed!
like
Staff on the counter desks were polite and helpful (***** 5 stars). We changed our card from anonymous to personal and he did explained to us very nicely regarding the payment and everything. But the one DSB representative who is outside (especially the female) was highly super racist and extremely rude. No manners at all. As if she is doing some favor by doing her job. DSB should take strict action and teach her some manners especially how to deal with the customers.
One of the sales persons was amazing! He was funny and kind and he explained everything so well. Please ask to see someone called Benny. He was amazing! An amazing working environment was clearly visible and it was great to be a part of!
Good
We received truly excellent service today when we missed a connection. The staff was so calm and friendly and rerouted us, making sure we got home the same day as planned. They let us travel first class to avoid having to spend the night with two children. Many thanks!
They are really sooo slow, 2hours waiting for 21 numbers, staff are so relax and old and everyone angry. I expected better service.
The DSB staff were all so rude, gave different instruction for how to find the bus stop, and they acted like I was stupid and wasting their time, and treated me like I was an idiot for not magically knowing where it is. I'm touring 6 countries in Europe, and so far, Copenhagen seems to be very unwelcoming of it's guests.
I've traveled through Copenhagen many times with train and never have they let me down. Service minded and helpful!
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