København, Denmark
Bådehavnsgade 2C
N/A
+45 50101010
No wheelchair-accessible entrance
I called the costumer service to ask for a new sim. They connected me with a representative in 10 seconds and he processed my inquiry in 1 min. Very nice experience.
like
Disgusting. They are cheating people.
I'm talking about my personal experience. While their internet speed is quite fast, i'm experiencing constant disconnections, especially during the last 5 days (as of 03/03/20), where things are unbearable. The customer service mentioned a problem on the network antennas in my area (København SV). Maybe true maybe not. Overall i'm not a satisfied customer, and i will soon seek options from other providers. If you're living in the area, better ask around before choosing Lebara. It's a shame because everybody's praising them, but it doesn't seem to work for me. EDIT: After the conversations I've been having with Lebara's technical support, things have been improved a bit: The speed is as fast as it were before, but the disconnections have become less frequent. Since they're operating under Telenor's network, they can't do much more to improve my connection. On the other hand, Telenor said about my case, that my internet connection and speed, works as intended, but I haven't had any conversation with them, directly. Therefore I'd give 2 stars for Lebara's support and how well they treated my case. Still, if you're in the area (Sydhavnen), do a research before purchasing Lebara, just to save yourselves from the headaches of disconnections, especially if you depend on mobile internet. Now, if you already are a customer, and are experiencing any problems, better call their customer service to see if they can help you.
Lebara is my mobile phone company and I never had any problems with them. Great prices and great service.
I use Lebara since about 10 years and I am fully satisfied. When there was a problem it got fast and to my full satisfaction handled. Always friendly and helpful service. Thank you!
They stold from my acount 3 times 99dkk two times in one months !!! Also i cant contact with Lebara !!!
complete lier. eat me 1200dkk, and the servicer is rude.
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