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Nustay

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København, Denmark

nustay.com
Travel agency· Hotel· Love hotel· Travel & Vacation· Hotels

Nustay Reviews | Rating 5 out of 5 stars (8 reviews)

Nustay is located in København, Denmark on Nyhavn 43B. Nustay is rated 5 out of 5 in the category travel agency in Denmark. At Nustay you get the lowest hotel rates in the world and the best hotel experience, because we match you with hotels that fit your preferences and desires. We are able to do this by analyzing Big Data, and we are very good at it.

Address

Nyhavn 43B

Phone

+4589870538

Open hours

...
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A

Anikó GottHard

You have now consiedarbly exceeded /so many months/ the payment deadline. Please send me back my money!

S

Sean McGinley

Went bankrupt and took all of my money with them.

M

Martin Michael Berger

Do not trust the prices you see on Metasearch Engines. Often it is without breakfast or taxes. Check better the hotel webpages or a bigger online travel site

T

Tim Taraba

No way to contact them for a covid related hotel cancellation.

I

Ivan Koroknai

Stay away and save yourself trouble and money. Pretty much running a bait and switch scam. Not reliable for planning trips as they can hike prices at any point and cancel your booking if you don't pay additional costs. We paid for a 3-night stay in a hotel, received notification that we will receive a hotel voucher in the email within 10 minutes. We proceeded to book rest of our trip including airplane tickets, only to get email from Nustay hours later that the rate we booked was "snatched" just before we booked and that we either need to pay more for the hotel or book different hotel ("in the unfortunate case that you wouldn't be interested in proceeding with the extra payment for the original hotel"). Customer service never bothered to really resolve this issue, even after we explained that booking at higher cost would put us significantly over budget for our trip. After 2 emails they stopped responding, looks like their customer support is non-existing once you pay. After writing a bad review on TrustPilot they replied that they are working very hard to resolve our issue but made no attempt to actually do it or to contact us. Even two days after we were notified that our rate cannot be honored since it was "sold out" the same price remains displayed on their website. We even pointed out this to their customer support but no action was taken to prevent similar experiences. In another case they advertise one price but when you proceed to book they hike the price because "it was just updated" but when you reload the page the old price is still advertised, so again bait and switch. They blame browser data caching for outdated prices, which is a very poor excuse as that would only mean that their website design is not suitable for a business dealing with realtime prices. Which I can almost honestly believe since it doesn't look like Nustay is doing a very good job.

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Iryna Berezovska

Booked many times without any problems. Recommend to everyone. Very useful platform

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Alina Buravtsova

The best option for time and money saving. Very nice experience, never had any problems

M

Morten Barkfeld

Nustay is tomorrow's technology today! They are the one-stop-shop for Hotels! Look no further - Nustay has it...

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