La Mesa, United States
5151 70th St
$$$
N/A
THE WORST customer service at a convenient store!! Bought a ‘Premium’ car wash for 12. Pulled into the wash but forgot to pull my mirrors in to avoid brush damage. Before the wash started, I immediately backed out several feet and pulled the mirrors in. The car wash then completely shut down, and I was unable to proceed. Upon asking the attendant to restart or a new code, they gave me a 9 ‘Deluxe’ wash. When I inquired why I didn’t get a premium wash, the attendant explained that it was my fault that the wash turned off before any water hit the body of my vehicle, therefore, I do not get a premium wash. Not even one drop hit the body of my vehicle, only those undercarriage jets when I pulled in. After much debate, I was left with being stuck with a lesser wash than I paid for. I was told that I was ‘lucky’ (he says) that I even get any wash retry because it was my fault. I have been coming to this 7-eleven / Shell station for a while now, but will never go there again. Despicable. ‘Nickel and dime’ a customer for 3?! What a joke!
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Horrible experience with these people! They are so rude. Worst customer service.
Coffee was rancid this is the second time I've gone to this establishment and got bad coffee. I will not be returning to the establishment. Every 7-Eleven store that I've gone to always have fresh coffee regardless what time it is.
Can’t get much worse than this.
Horrible place. Horrible employees. Horrible customer service. Horrible owner. Just plain horrible.
The people who work here are so rude and the owner is awful! Probably the worst 7-Eleven I’ve ever been too.
One of the worst 7-Elevens I have been to. Always a million people outside, can rarely find parking. And then you're bombarded by homeless people asking for change. Selection is usually meager. Crappy Location
The owner is rude and provides horrible customer service, avoid at all costs...find a better location!
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