La Mesa, United States
8501 Fletcher Pkwy
N/A
+16199288423
Great service, fast and professional. We arrived more than half hour early and didn't have to wait. Front desk checked us in fast and Ivy was taken within couple of minutes. All pricing and treatment plan was given upfront and different options were provided. The office was very clean and well organized. Coming back for follow up appointment in a month and definitely happy with our first visit.
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The first couple of appointments I had here were GREAT experiences! The vet was clean, the staff was welcoming and my needs were met! I visited before and during the pandemic and both times I left very happy! Today however was very different, my partner took my dog in for his 4pm appointment for two shots and for flea medication... he was there for an hour! I called the receptionist to ask why and she told me she wasn't sure why it took so long as shots typically take 15 minutes. .. it may be because they are understaffed. And when I asked why they wouldnt explain that at the time and allow my partner and anxious dog to wait until they were ready, outside... all she could come up with is that no one is allowed in because of covid. ... so I repeated myself and asked why he couldn't have waited OUTSIDE and she had no answer. I will not be returning. Because not only do I deserve honesty and transparency as a consumer. My dog deserves better than to be surely put in a kennel for 40 minutes because you're running behind. Needless to say I am fuming. As a pet groomer. I often run behind because extra time is required for certain animals and situations. I get it!! But the huge difference is, I make it a point to be honest ahead of time and let pet parents know exactly what is going on and why! That's all that I would have wanted and needed in this situation but my trust is broken.
Love this place very cheap and very good service although I was sad I couldn't go in with my puppy, but makes sense since we are in a pandemic.
We absolutely love going to Petco for THRIVE the vets have all been great,knowledgeable and kind, Very affordable upfront pricing
Brianna and Dr Leon are absolutely amazing! I mistakenly went to the wrong thrive office for my appointment but thrive La Mesa was able to ensure that my two kittens were seen. I was emotional because I thought my kittens were not going to receive the care since the other thrive I showed up at was not able to take us is. La Mesa was extremely helpful and so welcoming when I got to the right appointment place. They ensured me my kittens would be seen and cared for. Brianna and Dr. Leon spent time talking to me and explaining what was wrong with my kittens and what the steps for my appointment and after care would be. I’m so grateful to have them as my vets and I can’t say enough nice things about them. I appreciate them tremendously.
Liked the Dr and recommendations...did not like the cost of 1/4 cup of gabapentin tho...next time will get at costco.
Great care. Marco...whogreeted me at the door ...was very nice and so was Bre. Dr. Kazumi gave my puppy great care and kept me well informed. Thank you
My first visit here I was very impressed. The receptionist was very welcoming and nice with excellent customer service. They saw me right away which I know it’s not possible all the time. The veterinarian was very nice and caring towards my dog the vet tech was very nice and caring as well, I never felt pressured into any treatment and they explained everything very well, they also showed me the x-ray and showed me exactly what was going on with my dog and explained what I needed to do to get her better. It’s hard to find places that actually care about patients or clients or customers but this place definitely hit the mark. I would recommend anyone to take their beloved pet here to get treatment.
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