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I honestly read the reviews and wonder if I was in the same place. Today, my family and I went here to find a salad and sandwich menu. The service was subpar. We ordered two mojitos and just got 1 and had to wait at least 20 minutes for the second one. The server seemed to not be trained, you get better service at a McDonald's. We asked for a burger with no cheese, and they brought us one with cheese so we sent it back. Then, another lady comes with the burger with no cheese and tells us the meat in the burger is stuffed with cheese! The server never told us even though we asked for no cheese due to lactose intolerance. We had to order another plate and wait until it was ready while everyone else was eating. Finally, when it came time to ask for the check we had to wait another 20 minutes for it. I complete all of the information needed to process the payment and the waitress had the nerve to ask me if I can give her the tip in cash. I was considering a membership here, but after what we experienced today, management has a tremendous lack of culture and customer focus. Needless to say, we will never go back again.
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First time visiting Ecuador, Quito to be precise and this was the place chosen for the short trip stay. Located in a quiet small town about 45 min from Quito, secluded inside a private property surrounded by lots of green and nature, very peaceful. The property is very well taken care of, the common areas and the pools are very relaxing, beautiful to walk around in the early morning. Rooms vary in size but are all well equipped and comfortable, tons of natural light and space. Food was delicious, hearty breakfasts in the morning and a nice selection of local dishes on the menu for lunch or dinner. If you are coming to and from the airport (which is about 25 minutes away) they can arrange transportation for you which was very convenient as well as if you want to do trips to the capital, Quito, they can arrange for day trips (they might run a bit more expensive so I recommend doing your own research if you wan t to save some money). Overall was a great experience and I highly recommend this place for anyone visiting and looking for a quiet and relaxing place to stay.
Gorgeous boutique hotel. They picked us up at the airport and had a car waiting for us to take us back, very early in the a.m. (11 for return trip). The grounds and rooms are beautiful. The suite was huge. Loved the fireplace and big windows. We had a super comfy bed, huge tv with movies and beautiful bathroom with vaulted ceilings and a skylight. And the open air restaurant and bar were awesome. I highly recommend staying as long as you can! They even have yoga classes. Wish we could have stayed longer.
what an amazing hidden gem! the polo club is incredible! the rooms are hard to describe. very roomy and glass walls with a private yard. they have a heated pool and a cool pool. the staff was very friendly and the food is good. if you go there be prepared to stay there, not much close by but worth a visit. don't miss out!
Wonderful, airy place. Very elegant with nice rooms. Staff is very friendly. Good breakfast and dinner foods. Nice place to relax for a few days.
Good service and very comfortable
Fantastic boutique hotel. The manager and staff were wonderful. The manager took great care of us - ordering taxis, recommendations, etc. The rooms are gorgeous, and the food was excellent. Convenient to the airport - a 20 minute drive. A must stay in Quito.
Big and spacious, has a parking lot big enough to accommodate 30 or more cars, long road to arrive, far from the town. It has deluxe accommodations very modern.
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