Holly Springs, United States
104 Bass Lake Rd Ste 100
N/A
+19195521700
Need more qualified personnel that can hit the vein.
like
Labcorp just needs to do a better job a training their staff. The customer service is below average, and you need to hire more staff. One of the biggest money making diagnostics companies in the nation, and still refuse to hire enough staff. I’ve been here for over an hour waiting in the lobby just to put urine in a cup.
This has got to be the WORST location from a customer service perspective. Literally every time I come in, someone is rude and unhelpful. This morning (mind you it’s 35 degrees outside) 7 people are inside waiting for their lab work. I walk in to sign in and am told “ma’am we can have only 5 people in here”. Really? You have 7 already sitting inside and I have an appointment... but sure. I’ll happily go elsewhere after already having to reschedule due to your own tech issues last week. Rude staff. Very rude.
I had to get my labs done this am and at 8am there was a small crowd formed at the door. One person was checking us in and also the same person was doing the lab work... so she was slammed but was still very pleasant... she had a couple with a language barrier that required most of her attention as we all checked in... there were a couple of others with appointments inquiring on time frames... no matter how frustrated people were her customer service was impeccable in my opinion.... It was nice to see a person handle multiple personalities while juggling multiple job roles and maintain great customer service! And it was only 8am, the doors had just been unlocked! 10.21.2020
Understaffed and disgruntled employees. Disgruntled employee took her angry understaffed issues out on my arm while drawing blood. Left the largest bruise on my arm that lasted over 1 week and was incredibly painful. I've never experienced anything so unprofessional while having blood drawn. AVOID THIS LABCORP!! DO NOT GO TO THIS LABCORP UNLESS YOU LIKE TO BE TREATED BAD!
I have not been to a LapCore in years. This morning I went, and got there at 9:02, for an appointment at 9:15 and checked in, letting them know I was in my car. Finally around 9:40 I went in, and she said they were having some kind of equipment problem, and were running behind. I had to have my blood drawn by 10:00, per my doctors orders. She said they weren’t going to make it and I could go to the next town over to get my blood drawn there. She would not call over there for me to see how busy they were, or to even see if it was even worth more of my time, to drive all the way over there. By this time it was 9:45. This is horrible customer service! Why did they not have the common decency to call me on my cell phone, or go out to my car to tell me they were running late? And ask if I had the time to even wait? This place, and company needs to be aware that people’s time is important. Some People take off from their jobs to an appointment, some people are sick, and health wise should not be out, but have too get their blood drawn. I don’t understand where common decency and good customer service has gone. I really don’t know if I will ever go to LabCore again.
Merkina was the only person drawing blood and taking care of front desk. She is very quick & capable of doing both - quickly. She is excellent! Very experienced!
Super easy to schedule. My veins are always hard and India got me on the first try! No pain, easy stick. For sure where I’ll go for any bloodwork going forward.
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