Austell, United States
1676 Mulkey Rd SW Suite 100
N/A
+1 7709414249
Toilets
Wheelchair-accessible toilet
SO MUCH BETTER THAN THE MARIETTA LOCATION! Ugh. Wish I would’ve just came here first. Appointment availability is a lot more open, way cleaner waiting room, incredibly friendly front desk receptionist, and the phlebotomist was quick, accurate, and friendly. I had to drive an additional 10 miles to get here and I’d do it all over again. Way better experience all around!
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This location is horrible! They close at 4:30pm, I walked in at exactly 4:00pm for an employment drug screen and was told by the lady with the blonde cut that the "systems" shutdown at 4:00pm (she was very rude and she was obviously lying). This isn't my first encounter, the first time I showed up it was lunch time, she basically closed the building with me still inside and didn't say if I would be helped or anything (she turned off the TV's, wiped down the chairs, Turned off the lights). Im looking like, does she know I am still in here?!?! During all of this she doesn't even acknowledge me. Customer service is very poor in this location. They act like they do not want their jobs in this PANDEMIC, because I know a few people who do.
I had my concerns about the location considering the reviews and even when I got there, the atmosphere seemed pretty intense. Keenan Jones (location X71018) checked us in. When he couldn't locate our orders from the doctor, he was very patient while I went back and forth outside to contact the office. Keenan was our technician as well. It's always hard to draw blood from my 92 year old grandmother however, he was very professional and compassionate in dealing with her. As soon as the needle penetrated, the blood came out without a glitch. Keenan's positive attitude and excellent customer service made the visit a wonderful experience.
Rude staff (black lady with short hair cut). Appts serve no purpose because you still wait at least 30 mins. Workers seem like they hate their jobs & the customers then have to deal with attitudes/snobby behavior
This location is horrible. I was told by the lady at the front desk (glasses, blonde hair, dark skinned) to call my doctor and get a list of codes for every lab that was listed on my order sheet. I had a scheduled appointment and I drove 30 to come to this location. I ended up going to another LabCorp location where I was provided excellent customer service without codes. I was also informed by the other LabCorp location that they insert all codes, so the lady at this office was giving me a hard time, I hope that she has a better day.
Fast system check in! Very clean.. friendly..efficient..and ready to assist you.. Thank you for making my child's experience smooth.
The office is sweltering. How they can maintain sample integrity is anyone's guess. The automated system calls you in and you still wait 30 minutes to be seen. A lady in lobby had a 2:45p appointment, she still hadn't been seen at 4:30p. DO NOT USE this location
Check in was smooth on a machine, or you can check in by phone but the staff doesn’t know how to instruct you to do so. I was in and out in no time. The only complaint is that THE WATER WAS BROWN! When I was asked to wash my hands the water came out with a brown noticeable tent. When I inquired about it the rep said “we just had work done, that may be why” which I think is crazy sense this is a health facility.
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