Lafayette, United States
2912 Main St
N/A
+1 7653407041
DeliveryIn-store shopping
Car washOil changeRepair services
Had a key made for my daughter's car since she has lost hers. \u200d️ While the key they made didn't work, I was able to have a local locksmith make one and it worked great. They wouldn't give me my money back for the wrong key, but they did make a copy of the correct key so I would have a back up. Would have been great if the correct key had been made the first time round, but over all the customer service was good....at least in the parts department.
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My GMC Terrain 2015 had experienced a dead battery and jump started. I took it to your dealership and was met by your associate "Tyler" who immediately scheduled the car for inspection and within the hour took care of my problem. Tyler was courteous and very professional. Wonderful experience!!!
Called on a Friday and let them know I needed a tire replaced that we had a warranty for. Made an appointment for Monday and was told to bring in the warranty paperwork and they would take care of it. Showed up on Monday to be told I wasn’t on the schedule and was asked who I spoke with. Unfortunately I didn’t have the name of the person who made the appointment. The service advisor seemed put out that he had to help me and I felt like it was being insinuated that I hadn’t made an appointment. I was told the tire wasn’t in stock and would need to be ordered and could be there the next day. I’m not sure why this information couldn’t have been figured out when I called to make the appointment and resulted in a wasted trip with no apology for the mistake. I’m sure they are busy just like the rest of us but a simple apology can go a long way. All of that to say if you make a service appointment you better document who you talk to and make sure they have all of the information they need. Or just call another service department.
Just picked up my new vehicle! Great people, Best deals in town and the Lifetime Warranty is icing on the cake!
Very poor communication with the service department. Our car has been in the shop since December. We get very little updates on the car and it's so hard to track down a person to know what is going on with our car. We leave multiple voice-mails and never get call backs. I finally had to go in physically in person to get an update. Absolutely no logic behind their level of customer service. No transparency at all either. Communication is key when it comes to service and you get zero of that here. Very disappointed.
The best experience I've had buying a vehicle. James was a wonderful salesman and great to work with!!!! Thank you James
Courteous and professional as usual. Parts ordered in timely manner and when parts came in, I was called and car was serviced promptly and efficiently. After driving the car a couple times, it was obvious that the electrical problem was not fixed so I took it back to the dealership and they handled it very professionally. They offered me a loaner car until it was repaired.
I highly recommend Mike Raisor car dealership in Lafayette Indiana for sales and service. Friendly and knowledgeable staff.
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