Lake City, United States
N/A
+1 3867559237
We have used Matt’s outfit 50 times over the past two decades. Although we may not always like/agree with the results of the report (the report may not always be in favor of our business) we know that we can trust the professionalism and details within. For this reason I can confidently recommend Matt if you seek the truth regarding your flooring issue.
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I recently put in a claim with home legends about some bamboo flooring that was delaminating three months after installation. Home legends paid Matt to do the inspection and I felt is was extremely biased, the outcome going to who was paying him. He incorrectly stated in his report "It is unknown if moisture tests were taken. The bamboo is installed as a floating floor over an unknown moisture barrier over the concrete slab on-grade." In fact, he never asked those questions as I would have answered that acceptable moisture readings were taken before installation and the floors were not floating but had been glued down. The glue itself was the first moisture barrier and then underneath the plywood in which it was glued was another moisture barrier. The conclusion of the report "This type of damage is consistent with topical moisture contamination occurring on-site after installation. No manufacturing related concerns are indicated." I called his office and talked to his secretary about my concerns and asked for a return phone call to discuss why he had put incorrect information in the report. He never returned my phone call. I gave him a one star rating because I think he is unethical and any flooring expert should have easily been able to detect that the floors were glued down (as you could see glue between cracks of the flooring) and that this was a manufacturer defect.
I own Fantastic Floors in Orange Park Florida. I have a customer who has complained about his tile having a haze on it after installation. I have been out to the house. The tile job is beautiful!!! Matt with the Floor Detective inspected the floors in November. He said at that time he seen a visible haze (not a permanent haze). I was at the house at a later date and I didn't see any thing close to a haze. We disagreed at this point. The customer used Matts report to get his 6,000 balance credited back to his card. I requested a re-inspection and asked Matt to meet me out there. I told the customer I would be there and we could all hash this out. Matt was going to call me with an appointment time but never did!! The customer called and asked why I wasn't there and I told him I wasn't aware of the appointment. Matt looks like he copied and pasted his 1st report so at this point I question his over knowledge of the industry. Matt dodges calls and doesn't always return messages. The lady who answers the phone has an attitude every time I call because she knows I disagree with their report. I would use ANYONE else for inspections other than this company.
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