Lake Hiawatha, United States
141 N Beverwyck Rd
N/A
+1 9732632777
It appears they are under new management and the team is very friendly and the service was amazing . My rental went very smoothly. Thank you Al and team for everything
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Booked the truck online, went to pick up the truck but the person at the counter couldn't help because they were not trained on the budget system. Only 1 person at the place can work the system, and it was their day off. Hey Budget, heres a thought - maybe call me the day before and tell me no one's working,, maybe have some semblance of customer service. Oh wait, forgot Budget doesn't believe in customer service. Don't waste your time with Budgets customer service number either, I called and the rep said they were emailing my truck request to their dispatcher and id get a call anywhere from 15min to 2 hrs, well it's been a few days and still no call, total disgrace. One star is due because the counter person called local Budgets and found a place that was reasonably close and had my size truck. At least an attempt at customer service and better than anything Budget corporate has done so far. Moral of the story: rent some place else, or go in with really low expectations and watch Budget still disappoint you.
Booked truck 3 weeks in advance, and Sheryl from Parsippany calls me day before my move to inform that no trucks are available!
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