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James & Phil are absolutely brilliant! I purchased a hot tub from them in 2014 which has provided me with many years of enjoyment. The time has now come to move house and relocate the tub and they could not have been more helpful. They are friendly, courteous and nothing is ever too much trouble. In addition, they have provided ongoing support over the years whenever I've had any questions about switching chemicals etc, I would highly recommend Lakeside Spas. Thank you!
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Really great service from Lakeside Spas who relocated a second hand hot tub for me. Not only did they end up doing two visits to overcome site access issues, they also offered great advice and support relating to maintenance and up-keep, but also billed me for less than the original quote. Great service from Phil and James...thank you both.
When you’re spending 20k plus on a Cal Spa Swim Spa, you really need to know that you’re going to get great service. That’s what Phil and the team provided. From start to finish. We got no pressure when visiting the shop a few times to view the pool. Just got helpful friendly advice and good information. Then when we proceeded to buy, all the facts and options were clear. Nothing was over promised. Phil was great keeping us informed throughout the ordering process. Once ready to be installed we got great service and flexibility, working with our builders, turning up to deliver, install and help us understand the instructions. Nothing was too much trouble and we were visited until everything was perfectly operational. A fab experience where we felt really reassured. It looks amazing. Now to enjoy it all!!
First class experience. Great customer service from Phil and his team, they listened to our requirements and provided us with a selection of products to meet our needs with no forceful sales tactic. Delivery was prompt and installation was carried out in a very professional manner. I would highly recommend Lakeside Spars and will be continuing to repeat business with them in the future.
What a shame that this company are not interested in business. I rang asking about swim spas and spoke to a receptionist, who said she didn't know anything about them and took my details. She said that she would pass them on to someone who would ring me back, but I never received a call back. A couple of days later, my husband rang, spoke to a different receptionist who also took his details and said someone would contact him, but nobody did. We were prepared to spend a lot of money on a swim spa. I certainly would not bother going there now.
Deli
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