Lakewood, United States
11837 Edgewater Dr
N/A
+1 2162219000
Joseph was fantastic, kind and efficient
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They put us in a dirty room and refused to give us a refund. During a global pandemic. Front desk person was not wearing a mask and was combative and not helpful at all.
HORRIBLE. Bed bugs, dirty towel with a dead spider, drugs, crack pipe, bloody mask. I said I would go quietly, until they refused to refund my trip. I walked in and immediately left and took a 4 hour shower at the Sheraton down the road. Absolutely disgusting. And no empathy from staff. Ruined my entire "relaxing" getaway. Gross.
Nice location. Comgortable room. Convenient to downtown Cleveland at 1/2 the cost.
Place was not well kept. The first room,television wasn't working/no remote, cup lids were dirty. I asked for another room, the shelf was broken in the restroom, lamp broken. Stained ironing board. A spill that wasn't cleaned up under the desk, dirty stained towels. I felt so uncomfortable there I slept on top of the blankets.Only thing I didn't have a problem with was the girl at the front desk.
Great stay would highly recommend it to my friends felt very at home and it was nice and clean and the girl at the front desk were amazing and a great help
I booked online it said book now pay later and no confirmation so I was unaware then this morning I look at my account ...I was charged.Now they say policy no refund and no resolving my issue be careful if you rent at Travel lodge in Lakewood,ohio.They didn't even try to resolve it charged me 71.00 and I didnt even stay there.Im very disappointed and upset.
Where to begin. Booked online accommodations for a night while traveling through on a road trip. - Upon arrival, front desk attendant was clueless about online booking, was trying to pressure me into leaving a 100 cash deposit on the room, and needed to make a phone call to get direction. She told me she actually works across the street - room had a dirty, used face mask left in the bathroom by previous guests - at 4:00am a hotel employee attempted to access my room via key but was stopped by the cable lock. It was impossible to sleep after that, not knowing who just tried to enter my room or why until the morning.
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