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I never write reviews like this, but felt I needed to for this place. I DO NOT recommend shopping here if you are a person of color. I watched what appeared to be the owner stand 2 feet away from a woman of color and watched her for several minutes as if she would steal something. She didn’t do that to anyone else in the store.
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Very good Place
I bought an item (baggage lock) that was defective. I took it back and was told I was lying and there was no possible way that the item was bought from them. Then when I later showed them the receipt, they acknowledged it was their store and then denied telling me that I was lying. No refund. I wish I could give these people 0 stars.
It is a tradition of mine to shop here every time I visit London. Sure, it is full of the most gaudy tourist trap merchandise you can imagine, but it is truly your best option for souvenirs for the friends and family. The things you buy here are so unmistakably British - Mind the Gap shirts, little brass Big Bens, busts of Shakespeare and Churchill, ceramic reproductions of Lord Nelson's monument, stuffed Bulldogs, BBC caps, and I could go on and on. Yes, it is unmistakably a tourist trap, but Lambert's has a special place in my heart and it deserves a place in your vacation itinerary alongside a West End play, St. Paul's, the British Museum, and Buckingham Palace.
Lot of items but not the best quality, Not as it used to be some time ago.
Would give 0 stars if that was an option Ordered and pay for the item It never arrived Company not interested No proof of postage ever shown So No idea if the item was ever sent Poor attitude towards customer service via email
Deli
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