Larbert, United Kingdom
48 King St, Stenhousemuir
N/A
+44 1324562776
Great salon very friendly and experienced staff.
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Having been listed as a 5* good salon guide hairdresser you can imagine my absolute dissatisfaction at having my hair significantly heat damaged by a senior stylist here. What was even more disappointing was the lack of integrity at the time of not mentioning what I would hope was an accident. I revisited the salon 6 days later (as the hair didn’t suffer the effects of it’s frying by straightener until later in the day) and calmly described the experience to Michelle who did not shy away from the damage she inflicted as I’m now 99% sure she was aware at the time and it also explains some looks that were directed from another stylist at the time. She issued a refund without any pressure, gave me some product to try and protect the hair from further damage (although it has been brittle, frayed and I’ve had to resort to actually getting someone to pull it out as it looks awful). What is telling is, without mention from me, she also remembered how much of a tip she had received (6days later) and refunded that (from the till where I’m pretty sure the tip wouldn’t have been delivered to in the first place?). I really don’t usually leave reviews at all never mind negative ones. Hopefully those reading can see how calmly I’ve written this to know it is not aggressive or a competitor bad mouthing. I’m simply a customer who unfortunately has had a really bad experience. In addition to the significantly damaged hair, there also had to be further cutting of the hair at time of return due to having an uneven cut. You unfortunately couldn’t make this up. Disappointed in this extremely poor and I’d like to hope, uncommon experience at n&b salon which has resulted in damage that will actually take many months to be recovered from a hair perspective.
The best barbers I've ever been to, great chat friendly staff and great haircuts
Had my son up for a haircut, looked ok in shop but once into the day light anyone can see its a hack job, i could have put a bowl on his head and done a better job. Defo won't be back!!
The best Salon I've been to. Professional ambience with friendly staff. 5/5
Best hairstylist I've been to in Falkirk. Clean and very friendly , and go out of there way to make you feel welcome, very nice people and lovely staff .
Deli
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