Las Vegas, United States
1495 E Helm Ave
N/A
+17024643009
Had a water leak inside wall of shower at the faucet in upstairs master bathroom. It leaked causing damage below to ceiling of kitchen. Was supposed to be fixed Friday before the long Labor Day weekend, but I was told if they got into the job and found something else that they wouldn’t be able to get the necessary parts and that my water would be completely shut off to the house the entire weekend. So made an appointment for Wednesday morning 9-11. THEY TOTALLY BLEW ME OFF!!!! It is now 3pm on Wednesday, after arranging for someone to miss a days work (lost wages) to be their for Ace Services for an appointment, ONLY TO BE BLOWN OFF!!!!!! And when I called they had no answer why I was forgotten or better yet, BLOWN OFF!!!! Inexcusable!!!! Non professional!!!! How does a sketchy company like this stay in business??? Because the Property Management Company’s hire the CHEAPEST, BOTTOM OF THE BARREL COMPANIES TO DO THEIR WORK!!! THEY DON’T CARE HOW BAD OR INCOMPETENT THEY ARE, JUST THAT THEY ARE CHEAPER. If I was a home owner, and had a choice as to who i would have fix my water leak it sure would not be Ace!!! What a joke!!! Do yourself a favor and avoid the unnecessary aggravation. LOOK ELSEWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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We just moved to Las Vegas four weeks ago. Our home required plumbing updates, and new A/C. Ace Services was highly recommended by several friends. We made the right choice in selecting Ace Services as they were very professional, friendly, fair priced and completed the work in a timely manner. Plus, there was no mess to clean up after the work was finished. Thanks!
Had a leak that had been plaguing me for months, on again off again type. Handyman had been troubleshooting it costing on unnecessary repairs. Started calling plumbing companies, sent one out the door for wanting big bucks for something already tried. Found Ace Services...came out same day at scheduled time. Actually listened to all that had been tried and found the problem quickly. It was a difficult repair in a hard to get to place. Russ worked diligently for hours, never complaining. The final bill was more than fair. I expected to pay much more. Can’t say enough good things about this company. Thank you again and again.
Good receptionists, but poor speed to get the job started. I waited 1 week to have my water heater replaced. The first day they made a decent excuse claiming that there was a family emergency. After that, it took 7 days to pick up the heater and install it. I was very easy at first with this company. They'll take advantage of your kindnesses, so be sure to be firm on them so they can make the job happen. They told me that they'd start at 8am this morning for sure. I'm sitting here at 3:48 pm watching them install the water heater. Seem like good guys, but being good and producing results in a timely manner are two different things. A company covering for it's employees is great. A company taking advantage of a customer is no excuse.
I wish I could take away the star I needed to write this review. My landlord sent ACE to install a new air conditioner on Monday. I received a call at work and they informed me they realized they didn’t have the part and asked if I would be ok with no ac over night until they could get the part. I told them no I have 4 kids so they offered a portable unit if I allowed them to start the process removing my ac so I agreed. TUESDAY morning my kids call me while I’m working complaining ACE technicians came Back out and removed the portable ac but did not install the new UNIT. It’s now Friday night... and guess what I still have no ac because the technicians came and started the process .. promised they would finish... and as soon as I left to get my kids food (it’s too hot to cook) they left... they left trash all over my floor... there is wires hanging everywhere... and now because my condo has been without air all week the refrigerator is no longer working properly and all food in the freezer is melting. I called the office to complain and again they are telling me it will be done tomorrow.... SAVE YOUR TIME DO NOT DEAL WITH THIS COMPANY THEY ARE VERY UNPROFESSIONAL!!!!! I will be reaching out to a lawyer and complaining with any and every state and city officials office I can find.
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