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Diamond Resort Centralized Services

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Las Vegas, United States

diamondresorts.com
Corporate office· Indoor lodging

Diamond Resort Centralized Services Reviews | Rating 2.4 out of 5 stars (8 reviews)

Diamond Resort Centralized Services is located in Las Vegas, United States on 10615 W Park Run Dr. Diamond Resort Centralized Services is rated 2.4 out of 5 in the category corporate office in United States.

Address

10615 W Park Run Dr

Phone

+1 7023416256

Accessibility

Wheelchair-accessible entrance

Open hours

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G

Good Shepherd Glenwood

Run from this company all lies you won’t be able to stay anywhere you want I know firsthand

C

Chelsea Jones

Why are Diamond Resorts popping up on my credit? (It’s a soft pull) but I’m curious to why it even ran any type of credit?..

H

HiStory Cards

I booked a 4 day, 3 night stay with Diamond Resorts international one month ago against my better judgement. I told the salesman, “it’s not worth buying a package because I’ll never find good dates available at your resorts,” and he responded, (direct quote) “as long as you don’t call our Las Vegas location on December 20th to book a trip for New Years, you will always get a spot even at our most popular destinations. As long as you book a month or so ahead of time, we always have availability - no black out dates.” After that my wife and I talked with a couple of friends and planned to book a trip less than one month after securing the vacation package. On September 27th, (more than 3 month of advanced timing) I reached out to our travel agent to book a trip to Las Vegas (where diamond resorts owns 3 resorts) for New Years And was told that they had no availability. Diamond Resorts owns resorts in Las Vegas, yet not one available unit with 3 months of advanced notice. When I complained at the agent because of their false promises, he didn’t seem to care - no options to get my money back or cancel this package based on false promises. Then when I asked if they could tell me which resorts were available on New Years so I could consult with my wife about other locations, he let me know that’s not how it works and that we have to pick the location and then he can check - seems to be a stupid process and it has left me looking foolish to my wife and our friends because I got all of our hopes up for a Vegas New Years trip. I won’t be using this service again. More than 3 months of advance notice in a location where they own 3 resorts and they couldn’t come through for me. I don’t think they will ever come through unless I book inconvenient dates at empty locations. Thanks for nothing Diamond Resorts International!

T

The Director

Stay away! Do not sign! Do not give them your money!!! They should be out of business. You call and it says: hold will be 22 minutes - that means 120 minutes. They make everything very difficult, booking. Now we are trying to get out of our contracts because my father is passing. They refuse to pickup the phone.

A

Alyssa Janco

Came to the Polo Towers for a tour and was very interested in what they had to offer. The rooms were fine, but nothing to rave about. After hearing what they had to offer, I was simply not interested in purchasing anything at that point in time, but was told before the tour that they would love me to spread the word about Polo Towers / Diamond Resorts to my friends if I ended up not being interested. This was not good enough for one of the employees here who was pushy, rude, and insulting. He went so far as to demand my ID and question my ethnicity. I could never recommend a place like this knowing that one of their employees is so terrible. Hopefully you will not have to interact with an employee like this if you chose to give this company your money.

A

ALEX

I became a member ABOUT a year ago and now I have issues booking I already spend thousands and no one can help me very unprofessional people they wont give me my booking with out paying more money. This photos or prove of the resort that I stay before I purchase now they wont grant what I had purchase. total SCAM!

D

Danny Gardner

Everyone of the resorts has excuses as to why when you get to the place it's not as described or as you requested

A

Angela Boone

They where very honest and if you ask a question they tell you like it is and they where nice and all the rooms where very nice and they don't rush you and they will help you out.

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