Las Vegas, United States
3850 Paradise Rd
N/A
+1 7027910899
I stayed here the night of August 28-29. Upon checking in my room I went to the bathroom. In the sink was one of the largest cockroaches I had ever seen. I tried to kill and flush it but it crawled into a crack around the sink faucet where the metal or whatever had degraded. I went to tell the front desk and was told simply they would let the “appropriate people” know. It was not a restful nights sleep. The next morning I told the manager and remarked about the attitude of the night desk clerk. I pretty much got the same response. I emailed a complaint. I got a reply, ‘Thanks for letting us know, we’ll take care of it.’ This is not the kind of service I have come to expect from any part of the Marriott chain. I am seriously considering dropping my Bonvoy membership and giving Hyatt or some other my business from now on.
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We stayed on this Hotel recently. Overall the experience was great. Check in and out was super easy and a quick process. Staff was super nice specially KT she is very helpful. Room was pretty clean, cannot wait for my next stay.
Just a fantastic stay. Ashley and the girls at the front desk are the best I have come across. Always attend to your needs and are very very courteous. I needed some help checking out because my car broke down. They were very accommodating and allowed me an extra hour stay, watch over my belongings when I brought them downto as I pick up my car. Thank you Ashley and all the girls at the front desk you ladies are the best and first class. breakfast is fantastic for what they had.
We had a very nice stay here. All of the staff, especially KT, were extremely friendly and helpful throughout our entire stay. The hotel itself is about a 20 minute walk to the strip which If you’re looking for a more quiet, less hustle and bustle atmosphere, then this hotel is a great choice. Currently, with the pandemic, they are still serving a complimentary breakfast but it is more a grab and go selection. Overall, we had a nice time and would stay here again.
Let me just say that KT and Shanice was amazing. I cannot say enough about the wonderful service we received at this hotel. They went out of their way to make sure we had everything we needed and we totally appreciated it. They made a special trip for us even more special. I really hope management sees these reviews and reward them for their wonderful service.
This was a great stay for my Vegas trip. KT and Kathrine run the front desk and let me tell you, if you have these two your stay will be good. These ladies were absolutely incredible and They both BOTH SHOULD BE GIVEN A RAISE *cough cough* but yes this place is great.
It wapsp nice and relaxing. Weep just had no towels in the room
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