LaSalle, Canada
8686 Rue Centrale
N/A
+1 5143646700
Wheelchair-accessible entrance
They took over an hour to answer a emergency call from a room, I was visiting my grandma and I saw a lady from another room asking for help but no one went to see her (maybe she always yells maybe but still at least have someone walk by the corridor to check up on her). A lady went to ask if her daughter called for a visit. They could answer yes or no, but instead just ignored the poor lady for very long. She then said she will come back and ask when they arent busy ( which she did after about 30 mins) and they still didnt answer her. Other than the nurse (they work hard I can see it) but the \préposer\ like those that help the nurse, they just make jokes have fun but dont even respond to the resident asking for help. I am writing this because they made me wait 40 mins at the door without giving me a reason to why I cannot visit my grandma to tell me 40 mins later that due to covid I cant visit. But hey you could have told me that when I got there...
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Great place for rehabilitation. AWESOME staff. Always friendly, very kind and helpful. Only complaint the meals were always cold.
Horrible place for any person that’s English. They refuse to speak or try they brush it off & ignore. Maintenance is a minus 1star it’s as if I’m working there I’ve never seen them clean her room in the two months my grandmother has been there. They just leave all the patients there in the hall etc...hours before going down to eat and food is cold as well forget if you have a special eating they’ll ignore that as well. My grandmother was admitted to hospital and NO PHONE CALL!! The staff & facilities are inhuman & unprofessional I wouldn’t suggest anyone to go here. I will be filling a complain higher up.
I was so impressed with the attention my mom got during her convalescence there. Staff obviously like working with each other, and for their patients. Mom liked it much better than the private place she stayed in first. January, 2021. Mom spent time there from September 2020 to January as a longterm-care resident. Mom and I have nothing but praise for the staff. They were so devoted and attentive. As the room was small and unattractive, and other residents noisy, Mom moved to apartment in a private place. But we'll never forget the high level of care she received here. Angels.
My mother lived here for almost 5 years and she was always treated with care and compassion. Most of the staff are wonderful people, but in all that time, I have to admit I came across one or two staff members that could have done a better job, but on the whole, its a great place! They do a good job, considering they are short staffed and over-worked most times.
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