Latham, United States
624 Loudon Rd
N/A
+1 5188691200
Wheelchair-accessible entrance
One year in, our house flooded because a pipe had not been installed properly. We had to find somewhere else to live for a month while they restored the house. A carpet that was replaced was installed improperly and tore and ripped at the edge. They wouldn't fix it and told me to take it up with the flooring company, which had no record of the service. A few years later, the refrigerator water line broke, causing 15,000 worth of damage. Insurance company said the type of water line used was known to be defective for more than decade before our house was built. Now the roof of our house is stained and discolored. Looks terrible. I'm talking about major, major problems. There are many builders in the area. Choose one of them. Do not buy Marini. Forgot to mention: literally two original light fixtures have fallen our of the ceiling because whoever installed them used dry wall screws in the outlet box. I can only assume more are going to fail as the years go on. So if we're keeping track, so far that means that the electricians did a bad job, the plumbers did a bad job, the roofers did a bad job, and the carpet installers did a bad job. You have to wonder if they hire any contractors who are reliable or competent?
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My wife and I have built two homes with Marini and we could not be more impressed with the quality of the product they build AND the dedication of their organization. The couple of times we had issues they were handled promptly and professionally. We cannot recommend this company highly enough!
This is our second experience building a home with Marini and we were overall very pleased with the building process and are very happy with our new home. Our Sales Associate was Liz Marini and she was there for us every step of the way - answering questions and guiding us throughout the process. We were very happy with her responsiveness, knowledge and flexibility in meeting us after hours. The project site lead, Jaime M., is excellent and is willing to answer your questions and help in anyway. The online process to report a issue has been simple and service is very responsive. Overall, It is evident Marini truly takes pride in their homes, workmanship and providing outstanding customer service.
The quality in the last 6 years of Marini builders have suffered severely. We built our first home with them and was very impressed with no problems. Our next house was a nightmare, especially dealing with the warranty department which constantly makes excuses. The latest problem is water spots on the ceiling on the 2nd floor and the house is only 3 years old. Marini told us they will not correct the problem because it is very common due to extreme temperature conditions? Do they know we live in the Northeast? How come nobody in our neighborhood has this problem? How come we never had this problem in our last Marini built house? I now would not recommend Marini to anyone. It seems they really don't care about their reputation or their customers. I am very disappointed in Marini Builders.
Working with their personnel has been a positive experience. What's amazing is they offer both a 60 day and 11 month follow-up after your Closing - never dealt with a Builder who did this!
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