Glendale, United States
1700 W Bender Rd
N/A
+1 4143510505
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
My mother has been a resident of LO for nearly eight years, first in independent living and, more recently in the suites (memory) unit. Throughout that time LO has provided a safe, clean, and consistent living environment in which the staff has dealt with my mother's various issues. The upper-level staff has been communicative and seems to always have had her best interests in mind. At nearly 98 years old my mother has her issues and the staff has shown admirable flexibility in dealing with those issues. Even in this time of the pandemic LO has kept my mother safe, for which I will be forever in their debt.
like
My father has been a resident of Laurel Oaks for over a year and a half. After the first time he and I took a tour, we were sold on him living there. It's a very well-kept, nice location. Overall, every staff member I've encountered has been pleasant and helpful. During COVID, Laurel Oaks has had to dramatically restrict outside visitors, so I've been unable to physically see my dad beyond limited visits, but Laurel has always been very responsive to whatever needs my dad has, or I've had on his behalf. There is an overall kindness and attentiveness there, that I cannot put a high enough value on. My dad's had his share of health issues, which has been a strain on him and a constant concern for myself and the family. So the peace of mind that he's at a high-quality place with really good staff has been a huge load off our minds...and he's very happy there.
Reminder maintenance staff does work on the weekends; I’m disappointed that my mother who asked for help numerous times was ignored when her fire alarm had been going off since 9:30am on 12/13/2020. I had to call to handle it and it was finally fixed at 7:45pm. Please develop a better process as a business. Please don’t tell them, your customers, it isn’t an essential maintenance issue. Very disappointed in the level of customer service and support for this situation. I realize your customers can be difficult, but regardless - you as a business have to do the right thing and still provide them the proper care.
I teach a movement class at Laurel Oaks and especially enjoy the relationships with the people in my class. There is an atmosphere of engagement and positive energy among the people I meet. It’s a pleasure to work with the friendly outgoing staff as well.
Good place to work
Deli
The best companies in the category 'Deli'