Lausanne, Switzerland
Avenue de la Gare 50
N/A
+41 213407200
I would like to thanks the 2 ladies that this afternoon at 14h serve me at Lausanne Gare Avis point: nice, gentle, professional and efficient: the best service i ever had at Avis (and I am Avis President’s club, so i rent often cars). Premium service, make the difference.
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Last year I had to change the minivan and I had a fantastic experience with Avis staff. Very friendly, professional and fast. I will recommend all my friends to rent a car at Avis Lausanne and I will keep renting every summer vacation the car via them. All the Best, Oleg
I booked a porsche macan for pickup on 17th july from Lausanne, on 12th of july, i got an email from Avis saying.. Dear Praveen, Your unique booking reference:: Awaiting Confirmation Your booking is awaiting confirmation Thank you for your booking. Due to short notice or the limited availablity of your chosen vehicle, your reservation is 'on request'. You won't be charged if the booking is denied. We will notify you by email within 72 hours to let you know either way. Your booking details: Large Porsche Macan I did not receive an email and called them on 16th and gave them booking details. Theyinformed me that the booking was cancelled on 15th. Since I hadn’t cancelled I asked them that who cancelled it, and they told me they have no idea and refused to do anything about it, refused to tell me why I hadn’t got an email within 72 hours as mentioned in the email, and they told me that my booking was for a mini cooper where as I had booked a Porsche macan and it was acknowledged in the email that I received from Avis. I told them that the email from avis acknowledges the fact and I can forward them the email. They rudely insisted that they don’t want to see that and will go by what they see on the system, and the booking has been cancelled
Worse experience ever. I was 1 minute late 14:01 and they were supposed to close at 14:00. (I called them). One guy from the staff was super rude and charged me extra 30 chf from being 1 minute late. On top of all I was downgraded from Golf to Opel corsa. Never ever again!
Rip off as usual with avis.
Very efficient.
worst experience
La compagnie est correcte au niveau des offres et tarif mais le service à l’agence de Lausanne est déplorable. Soit on vous accueille (ce n’est pas le mot) en vous donnant l’impression que vous déranger (alors que les deux employés ne sont occupés à rien), soit au retour d’un véhicule on vous ennuie pour un plein d’essence (alors même que celui-ci a été fait, quittances de stations services et contrôle du kilométrage à l’appui).
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