Lausanne, Switzerland
Rue du Lion-d'Or 5-7
N/A
+41 213401111
Wheelchair-accessible entrance
I am a client in CS since 2006. Never had any problems. But my last experience in CS Lausanne was awful. I came to do the rent guarantee for my new apartment. It was Tuesday and I needed signed documents for Thursday. So it was an emergency. The employee told me that I have to do it by myself online, mentioning that it will takes 3-5 days!!! Thanks to Bank Migros, where agents were very professional and helpful. They did all the necessary documents for me in ONLY A FEW MINUTES!!! All my documents were signed by Wednesday and Thursday I got the keys for my new apartment. Very disappointed of CS Lausanne
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Would give less than a star. I'm a Swiss citizen. Went there to close my account. Took me over an hour, even after everything was cleared up over the phone on a previous day. JUST TO CLOSE MY ACCOUNT!! The tellers were chewing gums, one started telling me BS about why they can't empty my account in full. NEVER AGAIN with Credit Suisse. Very incompetent.
My worst banking experience ever. I will never enter this bank in my life and definitely prefer other Swiss banks.
This is possibly the worst Swiss bank one can open their account with. The assistants do not know basic information, they keep shuffling the customer among themselves and solve the problems by telling the customer to call the hotline (of Credit Suisse!). Almost nothing can be dealt with online and one has to come to the branch even for such simple operations as address change is. If you enjoy waiting in line for every simple requirement while being subsequently pointed other colleagues of theirs (who likely cannot help you either), Credit Suisse is your best choice.
I have to say that on every occasion I've been to the branch, the staff has always been very attentive and eager to help me with my enquiries. CS definitely values their customers… thank you!
Antiquated banking system, avoid it if you can
Credit swiss
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