Lausanne, Switzerland
Rue Centrale 2
N/A
+41 212154111
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seating
Cash advance
The worst customer service. UBS also charges hidden fees but they do it so skillfully that you might not even see them. Not sure how these people sleep at night.
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Weekday opening hours begins at 10am since Jan 2020. You can still make appointments before 10am. Free self-serve Nespresso coffee. ATM on both ground floor and the -3 floor of this building. Office counter on the -3 floor only.
Worked with them a lot in the past...
The worst service I've experienced. I called and they asked me to go to the office, i took a 3 h train to get there, then the guy super arrogant said I could not open a \Garantie bancaire de loyer\ because I was not a client, but he did not offered me any other options neither. Cross the street, go to the BCV and you will know what a good customer servicee is.
If you're going to do something that requieres an agent, go somewhere else. There's always plenty of people waiting and only 2 agents receiving you.
In Ireland for business the card don't work with some of the bank. My atm card got blocked because the atm only accepted 4 digit pin instead of six. When I called for my visa they charged me 20 francs to get a 4 digit code. I was with bcv before and never had a problem. As I'm back, I will close all my accounts! This is not the customer service I was expecting from this bank.
Charged my grandma 20 chf and didn't mention it
Super accueil et très efficace
Deli
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