Laval, Canada
222 Avenue de l'Étoile
N/A
+1 4388200909
Excellent service and reliability , thank you soo much . Decently recommended !!!!
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Good experience.... They were in the window of the appointment, called before to confirm... Very efficient, charged what was agreed on! Very polite too!
Booked an appointment, got text confirmation. Same day they texted to say they were late about 2h. Finally they never showed up. Now I’m stuck trying to find a garage to change my tires when everyone is already fully booked. Really dissapointed.
I booked an appointment with this company a week ahead of time. Within that same conversation, we were discussing prices and she advised me that it would be 10 extra for km distance. However, on their website it says 0km to 10km - GRATUIT. I used Google maps and put my address and their company address from the website and I was within the 8km therefore it would be free. The girl over the phone told me that their website has not been updated and that now, it is 0km to 5km - Gratuit. However, she said varying how I am paying she is willing to charge me 45 tax included instead of 40 plus tax, plus 10 km distance. I agreed on this price being that she compromised. The day of my appointment which was supposed to be at 12pm...never showed. I called them at 12:25pm and she told me that she was running late and that they would need 30 more minutes which was not a problem being that I took the day off to get my tires changed. About 10 minutes after that conversation, she calls me back and tells me that the price just went up and she'll have to charge me more than what we agreed upon because gas is too expensive. She continues to tell me that my address is more than 10km meanwhile a week prior my distance was acceptable for them. She also told me that the address on the website needs to be updated. I was shocked that a company was close to 40 minutes late (without letting me know in advance that they are running late) and on top of it, change the price at the very last minute. As a potential customer, it is not my fault that your website is not up to date with your new prices and address. As a customer ,I trusted this company for making a price and sticking to it. I believe that this situation was very poorly managed and handled. I feel that I was lied to and that it was very unprofessional on their end. She did not care that I took the day off nor did she care about the price she made me a week prior.
Terrible service . Never canceled the appointment that was confirmed by them twice ! Now i’m stuck with no winter tires and driving with two little children under 2 years old while all the garages are booked . Never answered any of my calls after that .
Excellent service, rapide, courtois et d'une très grande gentillesse. Merci à vous deux!
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