Laval, Canada
2440 Laurentian Autoroute
N/A
+1 4506872440
Staff were friendly beyond friendly! The hotel was beautiful. The coming areas. The restaurants. The bar. The room. The executive club. But, most importantly, the people working at the Sheraton Laval that make it such a welcoming and hospitable place.
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The receptionist was so rude!! She was discriminating me. I was speaking to her in English and she would reply to me in French, which would've not been an issue if she hadn't passed comments about how we live in Quebec and I should know it. As a receptionist shouldn't you be hired when you're fully billingual, as it is a hotel and you might have international travelers that might visit. I was there around 7PM. I was just doing my job she didn't have to be racist towards me. Honestly it was a traumatizing experience.
I stayed twice in this hotel for my business trip. The bed and pillows are comfy, the room has lots of space. There was a fridge, which is always great to have. Rooms are really clean. 2 bottles of water included. Nice hotel, but nothing extraordinary except one things...Why 5 stars? Customer service, front desk - Debbie, Natalia, Eugenie - amazing people. They really were welcoming, warm, attentive, kind and considerate. This what made my stay excellent. I travel for leisure and work a lot and I must say the team of this Sheraton hotel is so far the best. Thank you for taking care of me and making my stay pleasant.
Rooms are nice and clean, staff is friendly, restaurant is a bit pricey but very good. I consistently find the rooms to be very loud with poor soundproofing from both the hallway and highway. I reccomend bringing ear plugs if you're a light sleeper.
Stayed 5 days. The staff, from Concierge to Reception... day or night, had an excellent customer service at all time and a great smile ( even under the mask! ). I know it is not an easy situation with the COVID-19, but I felt in a secure place and they gave all there best. Rooms are clean, great beds, plenty of parking, beautiful pool and spa, well groomed exterior. Shopping Center at 30 steps away. I recommend
Very nice. You get a pool, hot tub, steam bath and sauna ALL to yourself for 45mins. Great experience! Great service!
The restaurant inside the hotel is very nice. Fresh and warm good food from Le Piazza. I would recommend the cold buffet though there is hot food too
Very friendly staff and COVID19 safe destination for travelers. Only hitch was the noise due to some rooms renovation. Pool and Gym are accessible with restrictions. Location is perfect for shopping and not far from downtown or airport. Recommended.
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