Laval, Canada
1600 Blvd le Corbusier
N/A
+14506875755
I can’t say anything definitive about the quality of the actual carpets, but their service left a very bad taste in my mouth. To summarize: dishonest and unprofessional. We arrived at the store having a pretty good idea of what we wanted. They didn’t have it in the showroom, but brought up the catalogues and promised that they can order anything we like from those... with a surprisingly quick turnaround too (within a week). Having left my contact details, I was very happy and expecting a call within days. Two weeks later, having received no call, I went by the store, where this time the owner was manning the floor. He told me that the carpet hasn’t arrived yet, but that perhaps this was due to a long weekend. Then he asked a question that got me worried for the first time: “what if you don’t like it and don’t end up taking it?” Having reassured him that we are truly interested, I heard yet again that there was nothing to worry about and they would call us within a week. Yet again, no call. We went by once more, and now we were told that there was no stock in their North American warehouse, so they’d had to order from overseas. But not to worry, a container is coming shortly!.. This is after three weeks! Well, we really wanted this carpet, so we agreed to wait. Tonight (another week has gone by) at 9pm (!) I received a first call from this place... to tell me that ... this carpet model was discontinued! Reminder: this is after they allegedly already placed an order that was confirmed. This place wasted 4 weeks of our time and fed us lies. If this was their attempt at retaining a customer, it surely didn’t work all that well.
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** DO NOT BUY FROM THIS PLACE. FAKE CARPETS. FINAL SALES, FAKE RECEIPTS, FAKE WARRANTY. ** ** N'ACHETEZ PAS ICI. FAUX TAPIS. VENTES FINALES, FAUX REÇUS, FAUSSE GARANTIE **
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