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The highest quality coffee I have ever had. I have just received this special edition 2 espresso cups, 2 saucers and two spoons for only 18. They are of the highest quality, I am very happy with the product. As you can see from the photo they look magnificent.
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I have a monthly subscription for 10 boxes and I am absolutely over the moon at the quality and taste of the coffee and the amazing machine I got for only 1 I recently had an issue that had nothing to do with Lavazza but the couriers they used and I am blown away by the amazing service I have recieved from Ryan on the Customer Care Team who has dealt with the problem to a very high standard. I can honestly recommend Lavazza Eco Pod coffees because they are fully recyclable, the coffee is delicious and the customer service 2nd to none. Give the subscription a try and I know you won't be disappointed and once again many thanks to Ryan for providing customer service to the highest standards.
Poor service for such a big name. Customer Services don't respond to emails, not answering the phones, shambolic, I've been without my Magia machine for 6 weeks now, no one responding to let me know what's going on. Disappointed to say the least, shame as I've been a loyal Lavazza client for more years than I can remember.
I have bought 60-70 of capsules online every 3 months for the last year. Their online order systems has failed on a number of times and has to be repeated, sometimes several times. This latest attempt has also failed after several attempts. An email sent two days ago has not yet had a response. Attempting to phone on either of their telephone numbers also fails to get through I'm now on my second day of trying to phone and the voice messaging service...please press 1 for sales, 2 for accounts etc just loops round the options back to 1 on both telephone number systems. On top of this, for one of my online ordering attempts a payment has gone through as pending on my bank account but nothing has registered in my order history in my online account. Unbelievable.......
It doesn't matter that the product is good, if the customer service isn't ........Fortunately Lavazza the customer service is as exquisite as the product.
Deli
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