Lawrence, United States
479 Broadway
N/A
+1 9782081668
Incredibly unprofessional. Do not give these people your time and definitely don't give them your money. If you do, you'll never be able to get in touch with them again. They convince you that the car you're buying is in full working order, only for it to fall apart shortly after and not even pass state inspection. Customer service is not in this dealer's vocabulary. Some digging shows this dealer has already filed for bankruptcy at least once. It's amazing that he still has an active car dealer license and the state hasn't shut him down yet. The dealership even attempts to withhold public information and documentation if they catch a hint that you may be bringing legal action. They use intimidation tactics, and try to blame you (the buyer) for not knowing any better. This place is the embodiment of why people are mistrusting of used car dealers. They are not there to help you; there are there to take your money. There are no redeeming qualities about this place.
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I bought a car from kelvin rosado in January 2019. I told kelvin that I had just gotten into a bad accident and needed a reliable car because I travel an hour or so to work everyday. He sold me a 2007 Subaru with 122,000 miles on it. He said it worked fine and that there were NO ISSUES. He could not stress enough about what a good working car I was getting for 2,000. I drove it off the lot after a test drive. The only present issue was that the interior smelled like a cow farm. Drove it around some and before it reached 100 miles of driving after purchasing tote car the check engine light clicked on. Called kelvin and he verbally instructed me to drive the car around some more that it had been sitting for a while. I did just that and then took it back at exactly 100 miles after purchase. He had some child put a liquid down my gas tank and told me to drive the car and that it was fixed. Nope. A giant nope. Took it three times and he kept it each time for over 24 hours and he never once fixed the issue. He also knows exactly what is wrong with the car he sells. That’s how he prices them. He buys junked cars from other states, in my case VT and sells them to people he knows won’t go to court to fight his scamming. Please don’t buy from this phony. He takes advantage of the Latino community in Lawrence. Beware. His name is kelvin rosado
I wish I can give this dealership a 0 star because it is by far the WORST dealership ever! Helped a family member find a car, the owner named KELVIN is very rude, a day after the car passed the inspection a check engine light came on. When brought back to the dealer since it was still under warranty the owner said to keep driving the car and he took of the light stating that the car has been parked for a while. After the light kept coming back on he finally sent us to his machanic. Charged us for checking the car a 60 dollar for a “co pay” saying it was in the contract even though it was a motor issue. After numerous calls and messages and visits to his dealer waiting for the so call part that he claimed he order the car has etc to be fix. It’s been over 3 months by this time. Every time we go there it’s a story he comes up with. This guy is a scumbag! Wishing many failures for this business. Please don’t not ever buy any car from here because I guarantee after you purchase there will be an issue!
Purchased a truck 1 week ago, paid in full. Still no title and he has been extremely rude and will not help me by giving a day I should expect the title. Horrible customer service!
Worst dealer ever. Owner is very rude, he does not care about clients, cars are not reviewed before sale. So expect issues after buying a car at this place. I had issues and someone else found me there having issues. Because the warranty is 1,000 miles, the owner tells you that the car need to be driven if you encounter issues. If you do so, he tells you after that you are over the limit and you have to pay to fix it. Lol!!! My firm advice: DO NOT BUY A CAR AT THIS PLACE. Do not say that you was not aware because I warned you!!!
I tried to buy a car off this guy. Took 3000 from me and told me he didn’t have the title. I ask him how long it would be to get the title and he said a couple of days. 2 weeks later he still had my money and I had no car or title. Worst place possible to buy a car, avoid his scams and don’t buy a car from this guy
I bought a car at this dealership on 9/29/2018 and i still have no title till this day 1/8/2019 horrible business stay away from this dealership is a scam owner only care about money im about to make a lawsuit
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