Lawrence, United States
4851 Harvard Rd
N/A
+1 7853673275
It's OK. I have moved to Monterey Village (also an Assisted living place) as soon as it opened up…
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I would like to list strengths at Pioneer Ridge: 1) One of the best doctors in the Lawrence community, Dr. Eric A. Huerter, is onboard once a week and on call to assist residents. 2) There are longstanding employees who truly care about residents. 3) Management continues to encourage life for residents with physical therapy, entertainment, and trips 4) A cook who cares. Our family is very grateful for the loving care given to my sister. I agree there have been staffing vacancies and challenges but believe it is improving and I do not know of a business that does not experience this, especially one as complex as a residential home healthcare facility. Much of the hard work is thankless.
Terrible facility. I would never recommend this facility to anyone. Short staffed always and it is clear most of them do their job only to stay under radar with Management. The Administrator and Social worker will absolutely lie to resident and family to further their own agenda. My loved one, (who is 93 and had received a concussion in this facility) was told to sign paperwork when she was moved to rapid recovery because she changed rooms. What she actually signed was a Durable Power of Attorney to another family member who is herself not mentally competent. Completely supported and encouraged by Management at Pioneer Ridge. Fortunately my Mother is no longer in that facility and being well cared for in her new home. I spoke with other residents when I was visiting there and never got good feedback from any of them. Go there yourself (unannounced) and visit with current residents before you even consider this facility.
I could not have been more disappointed. Every description on their Web site about their Rapid Recovery unit is a misrepresentation. I was there for 10 days after orthopedic surgery. I never received a plan of care and they were very slow about passing me my prescribed pain medication. I once waited 30 minutes for assistance to the bathroom. I finally had to use the commode. The urine-filled commode sat in the shower for 24 hours before being removed after I pointed it out to three different people. It appeared that they were always short of staff. There was some \that's not my job\ posturing. Also, the food was absolutely awful! I would NEVER recommend a stay here. Any bright spots? The PT staff were fabulous! The CNA's work very hard - there just weren't enough of them. There were 2 wonderful nurses - day nurse Mary Kay and night nurse Jackie. They should all receive a commendation for putting up with this facility's shortcomings.
As a former employee, my experience at Pioneer Ridge was awful. The facility is dirty, residents and patients are not treated respectfully or with dignity, nor are employees. I would highly recommend looking at other nursing homes for your loved ones before you even think about Pioneer Ridge, unless you're okay with them just becoming another room number.
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