Lawrence, United States
1221 E 25th St
N/A
+1 7858434444
I was finding mouse droppings in my cabinets, so I contacted Schendel Pest control. They came out and were very friendly, set up some traps outside and also filled in access points in my garage. However I was still finding droppings in my cabinets so somehow the rodent was still getting in. I’ve sent two emails with no response from Joel. After the first email he sent our a technician with some sticky traps. But he couldn’t be bothered to call or email me back about my concerns. Guess what, still having issues and still have no response from him. 100% do NOT recommend this company.
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Schendel is horrible. While their pest service was acceptable (minimal effort for maximum profit) their billing practices were dishonest and probably illegal. For 2 years I paid my bill at the time the service was completed, gave it to the Schendel worker and received a receipt from him. Later I would receive a bill in the mail, which I also paid, thinking incorrectly that this was part of our contract. When I told the Schendel worker that I was canceling service due to the high cost, he was very \surprised\ to check his records and find that I had been paying double. This was then corrected and the extra money was refunded. I am curious as to how this escaped the bookkeepers for 2 years. When we were ready to sell that house, I telephoned the Schendel office: I told the representative that the house was sold, making this was our last payment. Big surprise, I just received the bill for Schendel service that occurred 2 months after we no longer owned the house.
Beware. They will try to sell you a 1200 dollar package before they even look to see if you need any service. And they use high pressure sales tactics, very aggressive. Not to mention, they will insult every other product/company out there. Very unprofessional.
I have been a very happy customer for many years. Today my technician, Zach, took it upon himself to knock down the spiderwebs on my front porch. Talk about going above and beyond! They consistently do and excellent job while providing prompt and courteous service. I would highly recommend Schendel.
The service was not an issue, however the billing department is abysmal. After not receiving a bill for three months and calling them to correct the address to send the bill to, they went ahead and starting drawing money from the original debit card without my authorization. When I notified them to STOP taking money they were unauthorized to, they went ahead and sent me a paper bill as well as continuing to draw from my bank account. I would NOT recommend this company.
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