Lawrenceville, United States
1645 Lakes Pkwy STE G
N/A
+1 7703385911
They do not return phone calls or respond to emails. They have miscommunication. I received a phone call to bring in my cpap machine so they could find out what was wrong. There was nothing wrong. I requested a new machine. They would lose my doctors prescriptions so I would have to call my doctor again. One time they would tell me they had supplies and the next time they would tell me they didn't carry supplies. I'm very disappointed and do not recommend them.
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I agree with several other comments regarding pickup of equipment. I called and was told no one would be in my area and it wouldn’t be until a week later. They also wouldn’t schedule a time or even a block/window of time for the pickup. So a week later of course no one shows up. I called to follow up on the pick up and the lady that answered (Carol?) said she was too new and couldn’t help me. That’s awful that you put a new person on the phone with no training! And as stated by others, the bill keeps on coming. You should be ashamed of your operation when you have no regard for the sick patient or caregiver’s needs. This is an undue burden of caring for a loved one.
The Company will not return phone calls when you have questions. We’ve been told many time that they will check on it and call you back, but the do not. Even when they assure me they have my number. They need to work on there Customer Service.
This company is a scam! We were sent home with some of their equipment from the ER. They refuse to bill my insurance but keep calling me and demanding a credit card for payment but wont tell me how much the payment is. I have been trying to get them to come get the equipment for weeks now but they are yet to come get it.
Mohammad was very passionate about explaining the bedside commode to the patient. And was very helpful with the pamphlet that he left with me. And also explain that I can go online to rate my reviews. If I have to come back or need something else please send him to me.
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