Columbia, United States
400 Northeast Dr
N/A
+1 8038001516
Repair services
Through our warranty company American home shield we were referred to this company. It took over two weeks and me driving to office to get in touch with someone in office. The technicians were very professional , one in particular musa he is awesome, very professional and knowledgeable, I didn’t want to do a bad review because he was so good. Unfortunately he was not our technician and a drain plug was left off causing water damage to my ceiling and floor. Musa came out fixed it took pictures and referred to management who has not fixed this problem yet . This happened in March , the thing is I know things happen I was not complaining, I just want it fixed . I am very upset now, this is my home , it is very embarrassing to have a bid brown spot in the ceiling.
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I was perfer to this company by 210 home warranty.. LCB came out to my home on 7 different times and 2 different technicians 1 claim to be a manger name MR. Henry and I still have no heat. MR.Henry stated he didn't know what was wrong with my unit but he wasn't going to let it beat him and he was going to figure something out. after trying several times to fix my unit he left my home the last time didn't say he was leaving so I called him to ask what happen and did he fix the unit he stated he was still in my area and he was on his way back. Now it's 3 days later no heat and no MR HENRY...and I paid a 100.00 service fee it's been a month worth of lies with this company and I'm convince they don't know there job.
Our a/c stopped working on July 29, 2020 in 95 degree South Carolina summer heat! I called our home warranty program (American Home Shield) and they contracted Low Country Best Heating and Cooling to fix the problem. Received text from LCBHC with appointment for 8/31/20 between 11:30 to 1:30. Their technician showed up on time and diagnosed the problem to a bad circuit breaker. He went to Lowes to get the parts and was back in less than a hour. He (Musa) replaced the 3 breakers with better ones and that fixed the problem according to him. He told my wife the house would start to cool down. After 3 hours the house didn’t feel that much cooler so we thought that maybe the problem wasn’t fixed after all. My wife called back to Musa, he was still in the area so he came back to make sure everything was working properly. My wife called me while he was there and he answered all questions on the phone. He assured us the a/c system was working but it may take the better part of a day to cool down and lower the inside humidity since we had the windows open. Our house did indeed cool down in about 12 hours. It has stayed at the 75 degrees we set the thermostat to. Thanks to Musa and LCBHC Columbia office for the timely and professional service they provided to us!
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