Leek, United Kingdom
5 Derby St
N/A
+44 1538383959
In-store shopping
Wheelchair-accessible entrance
Beginning of the summer I purchased two dresses saved one for my 70th celebrations in Italy however was only able to wear the dress once as there appeared to be a fault in the fabric,the dress was returned back to the shop. The girls working in the shop were very apologetic saying they would speak to the manager. The girls have first class customer service skills unlike their manager who shouted at me down the phone because I had expressed my dismay regarding her dicission,accusing me of threatening her staff and her business which I most certainly did not. I have been a customer for a number of years and to be treated in that way was appalling,consequently I will not be returning to the shop ever again.
like
Although lovely ladies in the shop, however not impressed that I was unable to return an item that was never used never out the box and returned the very next day now stuck with a credit note that I know I will forget to use, the amount is 44 a lot of money to be honest I really don’t want to go back in the store now & local business want the business they won’t get it when they don’t do refunds..... I could understand if I didn’t have the receipt but I did.
Quality clothes at discount prices. Also ladies shoes some accessories. Helpful staff.
Deli
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