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Laurel Inn Chinese Restaurant & Takeaway

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Leek, United Kingdom

laurelinn.co.uk
Restaurant· Chinese restaurant· Takeout restaurant· Delivery Chinese restaurant

Laurel Inn Chinese Restaurant & Takeaway Reviews | Rating 3.7 out of 5 stars (5 reviews)

Laurel Inn Chinese Restaurant & Takeaway is located in Leek, United Kingdom on 3-4 The Smithfield Centre. Laurel Inn Chinese Restaurant & Takeaway is rated 3.7 out of 5 in the category restaurant in United Kingdom.

Address

3-4 The Smithfield Centre

Phone

+44 1538388185

Service options

DeliveryTakeawayDine-in

Amenities

Good for kidsToilets

Accessibility

Wheelchair-accessible entrance

Offerings

AlcoholBeerCoffeeLate-night foodSpiritsWine

Open hours

...
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M

Martin Kirrane

Terrible service and staff don't care. I feel I have to write this review after having suffered two occasions of very poor service. I appreciate that we are in lockdown but surely this should make collection times easier to estimate as there are no restaurant diners and walk in customers? Both occasions were on a Saturday night and were telephone orders, first time I was given a one hour wait time, however on my arrival I had to wait a further 10 mins in the restaurant, trying to social distance from other customers and delivery drivers. On the next occasion, Saturday 9th Jan, on placing my order I was given a 50min collection time, I arrived on time and the young girl behind the counter informed me that it would be a further 20mins as they hadn't even started it yet! 20 mins later I returned and it was thankfully ready. On voicing my unhappiness over the wait and totally inaccurate collection time she was unable to give me a reason, when asked about calling back to let me know there would be a delay, apparently they don't record contact numbers, she said that they were very busy and it was stressful, maybe I should order after 8.30 as it was quieter then! I explained that as I live outside their delivery area it was a 15min journey to get to them. She wasn't apologetic in any way, offering no recompense, I'm afraid that as good as the food may be this was probably my last visit!

J

JJ McClure

Well I suggest you don't bother with this take away. Waited 2 hours and got the usual 'drivers out delivering' for the last 30 mins (for a 2 min drive). Now trying to get my money back from Foodhub

J

Jay

They are holding orders open on food hub to prevent feedback. Last nights order was delivered within 10mins of placing an online order. It wasnt a small order and I live around a 5min drive so it was clearly microwaved. I was real hungry so i dismissed the quality thinking it would be fine but i am paying for it today. *Avoid unless you fancy spending a day on the toilet

V

Victoria Mitchell

Always have takeaway from here but tonight saw watered down sweet and sour sauce and no filling in the spring rolls. Very disappointing. Austerity!?

M

Miranda Brownell-Burgess

Excellent food and service!!!

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