Leek, United Kingdom
81-83 Mill St
N/A
+44 1538385503
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Well managed Reception. Covid19 precautions in place and observed. Friendly, welcoming atmosphere. All this and an excellent massage too. I am definitely returning next week and recommend this to all
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Avoid at all costs. Google won't let me upload the pictures of the acrylic nails that I was left with. After having perfect acrylic nails done at another salon, I came here to have them infilled where the nail technician proceeded to ruin them. Each nail is wonky, and each nail on the right hand is a completely different shape to the corresponding nail on the left hand. The nails are bumpy and thick and I cannot wait to have them removed. I politely paid so as not to upset the therapist or cause a drama, but immediately called the retreat once I'd left. I was refused a refund and told that I could go back and they would fix them. Unfortunately they did not have any appointments with a different technician for me to have them re-done before the weekend. It is important to me that I am comfortable this weekend as I am attending an event. I am embarrassed to have these nails on, it looks like a four year old has done them. I am now having to pay 40 to have them soaked off and completely re-applied this evening at a different salon. After emailing the retreat with pictures of their terrible workmanship and politely asking them for a refund before posting any reviews, they still refused to refund me 20. Their business must really be struggling. Steer clear of having your nails done here.
Had a lovely afternoon spa here on Monday 17th August 2020. Started with a very nice 2 course lunch served with Prosecco followed by some quiet time in the lounge area. Then in line with Covid regulations I was allocated a 45 minute slot in the steam room and sauna and finished the afternoon with a very relaxing leg and foot massage. All the staff were lovely and welcoming and went out of their way to make sure i had everything I needed. I left feeling refreshed and relaxed. Great value for money, I will definitely go again.
Great for first experience. Had a spa day with a friend. The atmosphere was relaxing and calming. Had lunch, soup and a jacket potato. Was very filling and nice. The staff was incredibly nice and lovely and would love to go again. Will probably try some treatments next time.
Another lovely afternoon with my daughter at the Retreat. Beautiful treatments with extremely professional therapists. Coupled with the Reception Team who do everything possible to accommodate your requirements. I had the lumafirm wrap and massage which is amazing for both super relaxation and has a fabulous effect on your skin. My daughter absolutely loved her full body hot stone massage. Topped off with having twinkle toes great afternoon. Excellent Covid safety in place so no need to worry about anything. We are looking forward to the Bistro opening for lunch next time. Thankyou to all
Went to the bistro ,the food was delicious the service quick. Will go again
60th birthday celebration! Lovely vegan food on the menu, fab massage - great family and friends. Thank you for looking after us
Have my nails painted monthly. Never have a problem. Lovely staff and lovely conversation.
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