Lehi, United States
3051 W Maple Loop Dr #210
N/A
+1 8018725516
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Annie, was the person that assisted me from the beginning. This was a new experience for me to contact a Behavioral Health Clinic, and I had contacted several that week. What stood out for me with Annie was she followed up with me promptly and provided me with accurate information that made me comfortable in making a decision to make an appointment. I did not receive the same follow-up from the numerous other Clinics I contacted. I value an organization that will contact you within a reasonable amount of time. The spear of any business are always the first professionals that contacts the client. That intional contact, at least for me, sets the tone to be either positive or negative. Annie, to her credit, represents Ascendant in such a positive manner. Each and every phone call I've made, she has patiently and professionally answered my questions and provided me with actionable information that I can "take to the Bank." I value these practices and most times this type of experiences have been rare. The only reason I'm trusting Ascendant with my precious Son, has a lot to do with her professionalism.
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First time using them after moving. My counselor, Candas elder, was super nice and the appointment was focused on my diagnosis. She told me I would receive a call to schedule an appointment for medication. Patiently waited to give the benefit of the doubt and never received a call back. Called front desk to see why this happened and the lady informed me I was supposed to call in. Was super frustrating because I trusted what I was told and waited. Also was informed my counselor never even submitted the referral to get medication. Now I’m at square one again. Super unprofessional to be so negligent about someone’s mental health because that person trusts you to do your job correctly. Super disappointing!! :(
I'm a huge supporter of therapy, and I think everyone should have access to someone they can talk to, one way or another. Therapy is also trial and error; you might have to try a few therapists before you click with one. I'm so grateful I clicked with Pat. She's been a secure, safe, and reliable therapist for the past 10 months. I feel more stable in the week knowing I'll be going to see her. She and Ascendant have helped with my needs the whole way, and have given me resources to manage myself when the days are hard.
Where do I start?? For a mental health clinic.... well people are going there for many different reasons and for me..... well I am very particular about things. The staff seems to take this pretty well. I like to schedule my visits out, as well as take my time putting them into my phone and triple checking that I have the information right. They don't rush me, they don't push me aside when there are others waiting. They are great and I appreciate that. Always helpful and friendly and willing to see if schedules can be moved if my schedule doesn't align with the therapist. As far as my therapist.... well all I can really say is that Dr. Merkely is a miracle worker. She truly cares about her work and her patients and definitely chose the right career for her. She gets it, or at least can pretend to. . I love seeking help to better myself with Dr. Merkely
I had problems with scheduling back in May with this particular clinic. After getting fed up with having my appointment rescheduled multiple times, I decided to give it another try in November. I sat in the waiting room for 20 minutes with no update on where my new therapist was, and I can only hope I wasn't charged for a full hour while I sat waiting. For someone who has to work up a lot of nerve to even come in for help, it is really disheartening to be treated like your time and issues don't matter to them.This is specifically for the Lehi location. The Murray location was great from my experience there.
I love my therapist, Stacey Rich! I love my doctor, Dr. Yau! I love the other staff members! This place has saved my life. They have also been very helpful and more than accommodating with helping me resolve insurance issues so that my treatment could continue uninterrupted. Also it is VERY difficult to find both therapists and medication management doctors that accept Medicare! I am so grateful for everything they have done for me!
Worst service ever! Pray you don't get William because he will tell you one thing and then not follow up and not care whatsoever about what you need assistance with. I've never had such a bad experience and all I needed was him to help me with an FMLA application.
the office is clean and professional. I love the therapist I see there
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