Lehi, United States
770 E Main St
N/A
+1 8013418725
In-store shopping
It says they're supposed to be open at 8. It's 8:15 and I don't see a soul. Door is locked. Edit: came back later, and they're really great at their service. Changing rating for having a really great in person experience.
like
I've gotten AGM batteries for all three of my motorcycles here the same day.
We stopped by UPS to do a few photo copies and when we returned to our vehicle it wouldn't start up again. Stopped by Batteries Plus Bulbs to see if they had a jump starter and if they could jump our car (was willing to pay for the jump start alone) and was told that we had to buy one of their 100 batteries because even if they used their car jump starter it wouldn't jump start our car. The gentle that I spoke to was determined that I needed to buy one of their batteries and accepted payment over the phone, since that is when I realized that I didn't have my wallet at that time. I told him that I would buy a battery only after we tempted to jump start my car and if it didn't work. He didn't even try to take out their jump starter since he wanted me to just buy a battery from them. Ended up going back to UPS and the gentle there was kind and helped me to jump start my car. Horrible experience at Batteries Plus Bulbs. Poor customer service. We are absolutely never going there again for any related battery problems. I would rate them with a ZERO start but that is not an option and have to go with just a one star.
We had just come out of Papa Murphy's and we're curious about a battery price. When we asked the price of the battery, the employee (Cliff) started to ask what we would use it for. We wanted a battery back up for some household things and when we weren't specific enough, Cliff started to get an incredibly condescending tone. We didn't feel it mattered what we were going to use it for, because we know what we're doing and just wanted a PRICE. Cliff then gave some insane excuse that he would have to scan every battery all night to find what we wanted, when all we did was point at ONE battery and ask how much it was. Cliff got more and more worked up and asked why WE were being unreasonable when HE was the one that was losing his temper. When we pointed out that he was the one getting upset he asked us to leave and told us we were trespassing! I don't know what the hell Cliff was on but nobody normal acts that way. He's either got mental health issues or a drug problem (I'm guessing the latter due to the blood shot eyes and paranoia). But avoid this particular location. Cliff needs help.
10/10 I will definitely be coming back. Cliff (the store manager) is very honest and authentic. I brought in a little kids ride on motorized vehicle toy that needed a new battery. Cliff was very helpful, finding us the right battery configuration at the best price. You can tell he really cares about his work and does so ethically, making sure the customer is taken care of. Jaden was helpful by entertaining my son while Cliff and I were talking which was a great help. I would highly recommend their services. You won't be disappointed!
Beware! I've had several problems with the lehi location. I personally will never shop at batteries plus again. I've bought several batteries over the years and I've had more than enough problems. This store is dishonest and cliff is extremely ignorant and unprofessional as you can see from other reviews! I can't believe cliff still has a job and that this location is still in business. I recently had a battery go bad that is still under warranty. I've tried to get them to warranty batteries in the past and its like pulling teeth, they are full of excuses and give you the run around. I'm not going to fight to try and get the battery under warranty, I called the store and they already started giving me the run around. I've also tried this in the past and it didn't go anywhere. Instead I went over to Napa and they had amazing customer service and they warranty the battery I bought for 75 months. They told me if this would have been a battery I bought from them I would be walking out with a brand new free one. They couldn't believe what I've been through over at batteries plus. Great customer service goes along way and keeps you in business!
Bought a replacement screen off Amazon that worked for 1 day and then it went black, went here to see what the problem was. They said they would check and only charge 3 and if it needed a new screen they would use the 3 towards the cost of a new one. I have no way of knowing if they actually replaced the screen because they won't give me my Amazon screen back. I want it back so that I can send it back to Amazon for a refund. The guy who helped me said he needed to keep the screen to make money off of it. Which most likely means it still works and he wants to put it on someone else's phone. They never said anything about keeping the defective parts until they refused to give it back and still charge me 140 for the screen, and 30 for install. Now I'm out 182.14 plus the amount I paid Amazon for the screen I no longer have to return. This place is very dishonest. Make sure you don't deal with the kid that looks sketchy, and is rude to give any other options.
The service I received from Cliff was amazing. After testing my cars alternator and battery Cliff pointed out that I could probably get more life out of the battery. His honesty was refreshing. I decided to get a new one to eliminate the chance for any problems. His depth of knowledge about batteries was very impressive.
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