Lehi, United States
175 N 1200 E
N/A
+1 8017688010
Gender-neutral toiletsMechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Excellent service. They didn't have me bring my vehicle in until 1-2 days of starting the job, lessening the overall length of stay of my vehicle. They kept me informed along the way, dealt seamlessly with both the insurance and the rental car company, and in the end did very high quality work. My car looks good as new!
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Fast friendly service even though my car was totalled. Kept in contact with me through the entire process. Thank you for making a difficult crash a little better.
Cascade Collision Repair has, over the years, fixed 3 of my cars after a collision. Every time not only are they great to work with, they do an amazing job. I trust them and actually like them. They are a top notch repair shop.
I took my truck over and the next day I got a call telling me they were getting started Meghan was helpful and professional always keeping me updated on the progress of my truck so I had no worries! Estimated time to be complete was March 3 she called me on March 1st and told me the work was complete and it wasn’t just complete it was done very professional
I had a chevrolet pickup in for some body repair, that repair involved removing the tonneau cover from the bed. When they first completed the repair, some parts unrelated to the tonneau cover hadn't arrived yet but the vehicle was driveable and otherwise complete, so I picked it up at that point. When I first picked it up, they had re-fit the tonneau cover but it was obvious they had not function checked it's fit, because it was rolled up when I picked it up, and as soon as I unrolled it it was clear that the velcro brackets on each side of the bed were adjusted too low- the tailgate would slam into the back frame of the tonneau cover and the frame bar was blocking the tailgate from being able to close. I called them out on this knowing they'd have my truck in again to finish the original repair. When it came back from that, they told me they readjusted the tonneau cover but it was again rolled up. This time, however, I was able to get it closed with some force, but it still seemed off, and when I drove it down the highway there was very obviously air getting into and under the cover as it was flapping very loosely in the breeze. Today, I found out why. I had the time to go ahead and re-adjust it myself, thinking the problem was just a second failed adjustment. In reality, it was worse. Not only was it still adjusted too low, but- incredibly- they also didn't complete the reinstall. There are parts missing. Specifically, one of the the brackets that holds the rear frame bar in place above the tailgate is not present. So the rear frame bar was sliding forward allowing air underneath the cover. As if that's not bad enough, the bracket that is present is completely missing its nut, it's just sitting loose on the back frame. Get it together guys, I know who to avoid for any future repairs.
Unfortunately, I have used Cascade Collision a few times. They have consistently delivered exactly what they advertise...and that's fast, efficient, and quality work. The logistics of the rental vehicle process, and communications with insurance is completely seamless.
Got my car quoted out, scheduled a week later and dropped it off. A day later they called me and raised the price by 700. Everything they said was broken that they needed to raise the price was not broken. I took it straight to another shop who said none of that was correct. Also the check engine light came on and the parking sensors stopped working in the 24 hours they had it. There are other companies who are honest that want business. These guys will write a response saying call me but I have called Megan 3 times with no response. It would be shocking to see how much money they steal from insurance agencies.
Extremely professional with a eye for detail. We received almast daily text updates on the major repair due to collision. A slight hiccup at the end was handled by Mike the manager without debate that others might have tried to get out of doing which made me feel that customer satisfaction is a priority. Would highly recommend this shop to friends and family.
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